Director of Front Office

Marriott•Indianapolis, IN

1d•$60,000 - $85,000•Onsite

About The Position

The Indianapolis Marriott East is looking for an energetic, passionate, and people-focused leader to join their team as Director of Front Office. This is an opportunity to lead one of the most visible and influential departments in the hotel while developing your career with one of the world's most recognized hospitality brands. As Director of Front Office, you'll create unforgettable guest experiences, mentor and develop future hospitality leaders, drive operational excellence, and play a key role on the hotel's executive leadership team. Every day brings new opportunities to make an impact, solve challenges, celebrate successes, and shape the guest journey from arrival to departure.

Requirements

Energetic, passionate, and people-focused leader
Experience in hospitality
Leadership skills
Ability to create unforgettable guest experiences
Ability to mentor and develop future hospitality leaders
Ability to drive operational excellence
Ability to collaborate with departments across the hotel
Willingness to participate in Manager on Duty responsibilities

Nice To Haves

Experience in hotel operations
Experience in revenue management
Experience in guest satisfaction
Experience in business leadership
Desire for future advancement opportunities within Marriott and Aimbridge Hospitality

Responsibilities

Inspire and Lead: Be the driving force behind the Front Office team, coaching, mentoring, and developing associates while creating a positive and engaging workplace culture where team members can thrive.
Create Memorable Guest Experiences: Ensure every interaction reflects Marriott's commitment to exceptional hospitality from the moment guests arrive until they check out. Empower the team to deliver service that turns first-time guests into loyal advocates.
Drive Business Results: Oversee Front Office operations, room inventory, service standards, guest satisfaction, and financial performance. Balance operational excellence with smart business decisions that help the hotel succeed.
Develop Future Leaders: Recruit, train, coach, and mentor talent while helping team members achieve their own career goals.
Be a Hotel Leader: Collaborate with departments across the hotel, participate in Manager on Duty responsibilities, and help drive the overall success of the property.