Director of Front Office

The Westin St. Louis•St. Louis, MO

4d•Onsite

About The Position

Join our team as a Director of Front Office at a premier high-volume property located steps from Busch Stadium and make a significant difference in our guests' experiences! We are seeking an experienced, driven, and strategic leader to oversee our fast-paced front office operations, ensuring exceptional service excellence and operational efficiency in a demanding hospitality environment. You will have the opportunity to oversee a team of front desk agents, night audit, and valet attendants, and work closely with other departments to create a seamless guest experience. If you are passionate about hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!

Requirements

3+ years of experience in hotel front desk management
Marriott experience required
Strong leadership and management skills
Excellent communication and interpersonal skills
Read, write and speak English fluently
Proficient in hotel management software and Microsoft Office
Detail-oriented and able to multi-task effectively
Customer service oriented and committed to providing exceptional guest experiences
Computer experience required.
Ability to work flexible hours, including nights, weekends and holidays

Nice To Haves

Proficient in Lightspeed, Toast & Microsoft Office

Responsibilities

Oversee front office operations, including front desk agents, night audit, and valet attendants.
Ensure exceptional service excellence and operational efficiency.
Work closely with other departments to create a seamless guest experience.