Director of Front Office at a Luxury Landmark Hotel

The Clift , Royal Sonesta- San Francisco, CA•San Francisco, CA

13h•$100,000 - $110,000•Onsite

About The Position

We are seeking an experienced and passionate Director of Front Office to lead our Front Office team and elevate the guest experience while driving operational excellence. The Clift Royal Sonesta San Francisco is an iconic luxury lifestyle hotel located in the heart of Union Square. Renowned for its distinctive design, vibrant atmosphere, and exceptional guest service, The Clift offers a unique hospitality experience that blends historic character with modern sophistication.

Requirements

Minimum 5 years of progressive Front Office leadership experience in a full-service or luxury hotel environment.
Strong knowledge of hotel operations, guest services, revenue management principles, and labor management.
Proficiency with hotel property management systems (Opera Cloud experience preferred).
Strong financial acumen, including budgeting, forecasting, payroll, and labor management.
Demonstrated ability to lead, motivate, and develop high-performing teams.
Excellent communication, problem-solving, and conflict-resolution skills.
Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.

Nice To Haves

Previous experience as Front Office Manager, Assistant Director of Front Office, Director of Rooms, or equivalent leadership role preferred.
Experience leading union and non-union workforces preferred.
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Responsibilities

Lead and oversee all Front Office operations to ensure exceptional guest service and operational efficiency.
Recruit, train, coach, and develop Front Office leaders and team members.
Create a culture focused on guest satisfaction, teamwork, accountability, and continuous improvement.
Monitor guest feedback, online reviews, and service recovery opportunities to enhance the overall guest experience.
Ensure compliance with Forbes, AAA, Sonesta, and hotel service standards.
Manage departmental labor costs, scheduling, payroll, and productivity.
Analyze operational reports and performance metrics to identify trends and opportunities for improvement.
Collaborate closely with Housekeeping, Engineering, Food & Beverage, Sales, and Revenue Management teams to ensure seamless guest experiences.
Oversee room inventory management, upselling initiatives, and revenue enhancement opportunities.
Ensure proper handling of guest concerns, VIP arrivals, special requests, and service recovery situations.
Maintain compliance with all company policies, safety regulations, labor laws, and union agreements where applicable.
Participate in Manager-on-Duty responsibilities and support overall hotel operations.