Director of Front Office

Four Seasons Hotels and Resorts • Lanai City, HI

1d • $100,000 - $108,000 • Onsite

About The Position

The Four Seasons Resort Lāna’i is looking for a Director of Front Office who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Requirements

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.
• Holidays and weekends availability is required.
• Hawaii Driver’s License and Hawaii Driver's Abstract is required for this role
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Knowledge of Front Desk, Guest Services, and Concierge operations, with prior Managerial experience

Responsibilities

• Lead and develop Front Office, Guest Services, Concierge, and Communications/PBX teams through recruitment, training, coaching, performance management, succession planning, and strategic leadership, ensuring alignment with service standards, operational goals, and company culture
• Oversee departmental financial performance through budgeting, forecasting, labor management, purchasing, inventory control, and compliance with financial, credit, billing, cash handling, and audit procedures to maximize profitability and operational efficiency
• Maintain a visible leadership presence, fostering relationships with VIP, repeat, and new guests while driving exceptional service, guest loyalty, and overall satisfaction
• Partner closely with Resort Operations, Transportation, Lana‘i Air, Sales, Catering, and Pre-Arrival teams to coordinate arrivals, departures, room assignments, billing requirements, and special guest arrangements, ensuring a seamless end-to-end guest experience
• Resolve guest concerns and service challenges with professionalism and urgency, providing thoughtful solutions, personalized follow-up, and exceptional hospitality while serving as a key escalation point for complex issues
• Monitor daily arrivals, VIP guests, return guests, and group business to ensure special requests, preferences, and accommodations are executed accurately and consistently to the highest standards of service

Benefits

• Salary Range: $100k- $108k
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed