Director of Front Office - Grand
About The Position
The Director of Front Office must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure Front Office staff including new hires, are trained to meet standards of each component. Empower department staff to deliver exceptional customer service. Meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
Requirements
- Two years prior departmental management experience in front office or related disciplines.
- Time management and negotiation skills.
- Ability to manage and lead each discipline of the department independently.
- Ability to manage according to employment and Innkeeper laws of the jurisdiction.
- Prior cash handling experience necessary.
- Ability to communicate effectively with the public and other employees.
- Read, write and speak English fluently.
- Computer experience required.
- No employee will pose a direct threat to the health/safety of self or others.
- Required statistical and competitive analysis.
Nice To Haves
- College level reasoning, math, and language skills.
Responsibilities
- College level reasoning, math, and language skills.
- Two years prior departmental management experience in front office or related disciplines.
- Time management and negotiation skills.
- Ability to manage and lead each discipline of the department independently.
- Ability to manage according to employment and Innkeeper laws of the jurisdiction.
- Prior cash handling experience necessary.
- Ability to communicate effectively with the public and other employees.
- Read, write and speak English fluently.
- Computer experience required.
- No employee will pose a direct threat to the health/safety of self or others.
- Required statistical and competitive analysis.
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
