Director of Front Office Operations

Parker Management Florida, LLC • Palm Springs, CA

4h • Onsite

About The Position

The Parker Palm Springs is seeking a Director of Front Office Operations to lead the Front Office, Guest Experience, Concierge, One Stop, and Porters/Valet teams. This role is crucial for setting the tone for a spectacular guest experience on the hotel's thirteen lushly planted acres, overseeing all aspects of guest arrival, departure, and everything in between. The successful candidate will provide leadership, motivation, and direction, ensuring the teams perform at the highest level to deliver excellent guest service and exceed Five Star quality standards. The position requires a proven background in guest services, strong problem-solving skills, exceptional organization, flexibility, and a passion for team development. The Director must be able to engage both the team and guests in an energetic environment while maintaining an uncompromised level of service excellence, acting proactively, resourcefully, efficiently, and with high professionalism.

Requirements

• Experience in a five star luxury hotel environment is required
• Minimum of two years previous experience in Assistant Director, or Higher, leadership roles
• Must be able to adjust communication style to effectively interact with guests as well as all members of the organization
• Must be decisive and able to work in a hectic and diverse work environment
• Requires strong ability to prioritize, organize, and manage competing priorities
• Possess well-developed leadership and problem solving skills
• Must be able to build and maintain business relationships
• Excellent reading, writing, and oral proficiency in the English language

Nice To Haves

• A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is preferred
• Candidates who are currently Directors of Front Office, or similar, will be given priority consideration

Responsibilities

• Provide leadership, motivation and direction to the Front Office, Guest Experience, Concierge, One Stop and Porters/Valet teams of the Hotel
• Lead, Coordinate, Audit and Monitor all service standards according to the established standards of the Hotel and Leading Hotels of the World
• Establish a strong presence and positive relationship with guests
• Always look for complete satisfaction for both the guest and hotel
• Maintain a presence throughout the operation to monitor all elements of the brand standards, business and staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times
• Inspire and encourage change in all facets of the operation and experience
• Detailed focus on administrative tasks being performed consistently and accurately
• Maintain constant communication with leadership and other departments to ensure guest needs are exceeded at all times
• Coordinate the selection, training, development, and evaluation of employees and managers under your leadership
• Provide leadership, and act as mentor, to all employees
• Ensure all Human Resource standards and procedures are met daily

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees