Director of Front Office

Holiday Inn Boston Cambridge Area•Somerville, MA

1d•Onsite

About The Position

Lead the Guest Experience at Holiday Inn Boston Cambridge Area. Are you a hospitality leader who thrives on creating exceptional guest experiences and building high-performing teams? At Holiday Inn Boston Cambridge Area, we’re looking for a Director of Front Office who is ready to take ownership of the guest journey, lead a dynamic team, and elevate service standards in a fast-paced, guest-focused environment. This is more than an operations role—it’s an opportunity to make a visible impact, lead from the front, and grow your career within a globally recognized brand. Why This Role Stands Out: High-impact leadership position with oversight across multiple guest-facing departments Opportunity to shape the culture and performance of the Front Office team Work in a prime Boston/Cambridge market with diverse guests and business volume Join a team that values collaboration, accountability, and service excellence Clear visibility to senior leadership and opportunities for career advancement What You’ll Lead As Director of Front Office, you’ll oversee: Front Desk Operations Bell & Transportation Services Night Audit Guest Accounting Gift Shop & Pool Operations You’ll serve as the face of the operation, ensuring every guest interaction reflects our commitment to hospitality excellence.

Requirements

3–5 years of hotel Front Office experience, with leadership responsibility preferred
Proficiency in Microsoft Office and hotel management systems (Opera PMS preferred)
Ability to work a flexible schedule, including evenings, weekends, and holidays

Nice To Haves

Associate or Bachelor’s degree in Hospitality Management or a related field preferred

Responsibilities

Drive exceptional guest satisfaction by leading service delivery across all Front Office functions
Build, coach, and inspire a team that delivers consistent, high-quality guest experiences
Own departmental performance, including scheduling, payroll, and financial results
Ensure seamless daily operations—from check-in to billing accuracy and room readiness
Resolve guest concerns with confidence, empathy, and professionalism
Collaborate with other departments to enhance the overall guest experience
Contribute to revenue strategies and occupancy goals
Uphold IHG brand standards and operational excellence
Serve as Manager on Duty (MOD) as required