Director of Front Office Operations

Parker Management Florida, LLC•Palm Springs, CA

6d•$85,000 - $95,000•Onsite

About The Position

Parker Palm Springs hopes you are up for the challenge and excited to be part of a diverse cast of cohorts and a worldly clientele. If you are confident in your abilities and passionate about exceptional guest service, then step up to the Parker’s Happy Chic Stage. The Parker’s Front Office, Concierge and Valet set the tone for a spectacular experience on our thirteen lushly planted acres. The Director of Front of Office leads the arrival, departure and everything in between of this luxurious Palm Springs Estate.

Requirements

Experience in a five-star luxury hotel environment is required.
Minimum of two years previous experience in leadership roles.
Must be able to adjust communication style to effectively interact with guests as well as all members of the organization.
Must be decisive and able to work in a hectic and diverse work environment.
Requires strong ability to prioritize, organize, and manage competing priorities.
Possess well-developed leadership and problem-solving skills.
Must be able to build and maintain business relationships.

Nice To Haves

A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is preferred.

Responsibilities

Provides leadership, motivation and direction to the Front Office, Concierge, One Stop and Porters/Valet teams of the Hotel.
Leads teams to perform at the highest level to ensure excellence in guest service and exceed all Five Star quality standards.
Handles guest services and is skilled in quick decisive problem solving.
Engages team and guests in an energetic environment, while remaining focused on providing an uncompromised level of service excellence.
Is proactive, resourceful and efficient, with a high level of professionalism.
Leads, Coordinates, Audits and Monitors all service standards according to the established standards of the Hotel and Leading Hotels of the World.
Establishes a strong presence and positive relationship with guests. Always looks for complete satisfaction for both the guest and hotel.
Maintains a presence throughout the operation to monitor all elements of the brand standards, business and staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
Inspires and encourages change in all facets of the operation and experience.
Focuses on administrative tasks being performed consistently and accurately.
Maintains constant communication with leadership and other departments to ensure guest needs are exceeded at all times.
Coordinates the selection, training, development, and evaluation of employees and managers under your leadership.
Provides leadership, and acts as mentor, to all employees.
Ensures all Human Resources standards and procedures are met daily.