Director of Front Office

Pyramid Global Hospitality

1d•$115,000 - $125,000•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated, customer-focused leader to join their leadership team as Director of Front Office at the La Quinta Resort and Club. The successful candidate will have a proven track record of developing a team to provide exceptional service, lead by example, and respond professionally to guests and team members. This role involves leading the Front Office Operations team (Front Desk, Bell Services, Valet and PBX Communications) in collaboration with the Resort Manager, maintaining quality standards, leading training efforts to influence company culture, and driving service standards. The Director of Front Office will also have influence on long-range goals and planning. This is a significant opportunity for a driven individual to advance their career in hospitality with a world-class property.

Requirements

Proven track record of developing a team to provide exceptional service.
Open to learning and leading by example.
Responds in a professional and courteous manner to guests and team.
Support the team both personally and professionally.
Experience leading a successful Rooms Operations team.
Enjoy engaging with people from all over the world and making meaningful connections.
Taking steps to “WOW” people.

Responsibilities

Oversee the Rooms operations to lead the team in helping guests discover their "Wanderlust" experience.
Serve as the leader of the Service Culture.
Manage the annual budget, maintain labor costs to forecast/budget, manage spending accounts, and review monthly Profit & Loss reports.
Develop and mentor a leadership team.
Ensure proper training materials are in place and used by each department.
Implement coaching, career planning, and recognition programs for all associates.
Lead the team to ensure revenue maximization and accurate forecasting of occupancy.
Participate in Revenue Optimization Committee (ROC) meetings.
Participate as a member of the Executive Committee.
Lead by example to ensure all guest interactions are handled in a professional manner.
Provide exceptional customer service by being engaging and taking sincere interest.
Help to resolve problems and "WOW" guests through recovery when things aren’t quite right.
Work closely with the hotel teams to communicate and coordinate the day.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.