Director of Food & Beverage

San Francisco Giants•San Francisco, CA

1d•$125,000 - $135,000•Hybrid

About The Position

The San Francisco Giants are seeking a Director of Food and Beverage to provide day-to-day oversight of their relationship with their food and beverage partner, Diamond 58. This role involves stewarding sustainable financial growth, advancing premium development strategies, and fostering a robust hospitality service culture. Key responsibilities include evaluating Diamond 58's performance against shared goals, hospitality vision, and the concessionaire agreement; establishing and utilizing metrics to drive action and inform stakeholders; managing the food and beverage governance committee; reviewing and approving business strategy changes, budgets, and capital investment proposals; analyzing financial and fan experience data to identify risks and opportunities; collaborating with analytics partners to optimize data impact; facilitating strong relationships between Diamond 58 and Ballpark Operations for seamless execution and alignment on sustainability, safety, and maintenance; fostering relationships with other Giants departments like Partnerships and Marketing to meet broader organizational goals; conducting event walks to observe service and engage with stakeholders for improvement opportunities; providing leadership and thought partnership to Diamond 58 for optimizing staffing, service flow, and point-of-sale efficiency; and working with Diamond 58 and internal teams to implement strategic initiatives for guest satisfaction improvement.

Requirements

Experience working in a cross-departmental context with strong systems for building trust and ensuring commitments are met.
Experience establishing systems that create order and accountability for external partners and vendors.
Experience managing a budget and reviewing financial statements with an eye toward larger/long-term goals and priorities for an operation.
Five to seven years of experience managing in a hospitality context with a meaningful connection to food and beverage and/or direct experience managing or overseeing a high-volume and/or premium food and beverage operation.
Two to five years of experience leading an operation in a high volume environment (e.g. a large entertainment venue, a convention center, a major hotel with significant event business, etc.).
Demonstrated skills in establishing goals and priorities for a complicated operation and managing the demands of internal stakeholders.
Demonstrated skills tracking and prioritizing tasks and connecting them to larger priorities and strategies.
Demonstrated skills analyzing strategic recommendations from a vendor, asking the right questions, and providing feedback.
Demonstrated skills tying goals/priorities to metrics and telling a story about performance rooted in metrics to drive decision-making.

Nice To Haves

Love thinking about hospitality experiences through the guest’s eyes and channeling the voice of guests for incremental improvements.
Love operating at the scale of a major venue and thinking on your feet with larger goals and priorities in mind.
Passion for creating a great guest experience and monitoring industry trends and emerging technologies.

Responsibilities

Provide day-to-day oversight of the relationship with food and beverage partner, Diamond 58.
Steward sustainable financial growth.
Advance premium development strategies.
Foster a robust hospitality service culture.
Evaluate Diamond 58’s performance against shared goals, hospitality vision, and concessionaire agreement terms.
Establish metrics aligned with shared goals and priorities to drive action with Diamond 58.
Inform internal stakeholders on the status and priorities of the food and beverage program.
Support thoughtful decision-making regarding the food and beverage program.
Manage the food and beverage governance committee, keeping the group updated on program performance and facilitating decision-making.
Review and garner approval for business strategy changes, budgets, and capital investment proposals from Diamond 58.
Review financial and fan experience data and surface risks and opportunities.
Work closely with Giants and Diamond 58 analytics partners to optimize data coverage across concessions, premium, and fan experience touchpoints.
Facilitate strong relationships between Diamond 58 and Ballpark Operations for seamless execution and alignment on sustainability, safety, and maintenance.
Facilitate strong relationships with other Giants departments, including Partnerships and Marketing, to ensure broader organizational goals are met.
Conduct event walks to observe service, engage with team members, guests, and partners to identify improvement opportunities.
Provide leadership and/or thought partnership for Diamond 58 to optimize staffing, service flow, and point-of-sale efficiency.
Implement strategic initiatives to improve guest satisfaction with Diamond 58 and internal teams.