Silver Dollar City Resort - Director of Food & Beverage (Exempt)

All Career • Branson West, MO

20h • Onsite

About The Position

Silver Dollar City is opening its first-ever resort, a six-story, 262-room craftsman-style retreat with views of the Ozark Mountains and Table Rock Lake. This resort offers guests priority access to the park and nearby attractions, and is part of a significant investment to enhance the Branson experience. Joining the Silver Dollar City Resort team means contributing to a legacy of hospitality, storytelling, and regional craft, building on Herschend Family Entertainment's history as a leading theme park and attractions company. This is a unique opportunity to play a foundational role in shaping how families experience the Ozarks for generations to come, working with a mission-driven team dedicated to creating meaningful, memory-making experiences.

Requirements

• Minimum seven (7) years of senior-level leadership experience in multi-site food and beverage venues with no less than $8M in annual gross sales.
• Extensive experience in restaurant bar, banquet/catering, in-room dining, and kitchen management.
• Proven track record with leading-edge methods of revenue growth in a large business environment.
• Advanced knowledge of culinary best practices for the hospitality industry.
• Extensive practical experience would be considered in lieu of educational degrees.
• Proven track record of successfully developing teams and individuals.
• Knowledge and experience with forecasting, budgeting, labor management, and purchasing to ensure maximum productivity.
• Ability to obtain any government required licenses or certifications, e.g. TiPS, Serve Safe Certification, ServSafe Food Protection Manager, Allertrain Allergen Awareness, CPR/First Aid, Food Handler’s permit required in the state, county, and/or city where employed.
• Must possess strong communication, listening, facilitation, and problem-solving skills, computer skills and financial acumen.
• Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
• Must successfully pass a background check, drug test, and obtain a Missouri or Arkansas driver’s license and insurance.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Able to adapt to the demands and changes of the work environment.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be detail oriented and maintain a high level of accuracy.
• Must possess strong organizational skills.
• Must have excellent analytical skills and cognitive aptitude for complex conceptual and strategic thinking.
• Must possess strong verbal and written communication skills.
• Able to maintain good personal hygiene and grooming.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to add, subtract, multiply and divide.
• Able to operate different types of motorized vehicles, including but not limited to: automobiles, vans, golf carts, and other all-terrain vehicles as well as ability to enter and exit vehicle multiple times daily.

Nice To Haves

• Experience in rapid growth organizations preferred.
• Degree in Business, Hospitality or Culinary preferred.

Responsibilities

• Directing and organizing the activities of the Food and Beverage departments to ensure brand standards, a safe, high-quality food and beverage product, and achievement of budgeted revenue, cost, and profit goals.
• Building strong relationships and collaborating with the Property Support Center, Silver Dollar City, other Herschend Family Entertainment properties, vendors, sponsors, and partner teams.
• Overseeing menu concept, development, and engineering in conjunction with key stakeholders.
• Managing all resort Food and Beverage outlets, including banquets and catering.
• Demonstrating strong knowledge of current food and beverage industry trends and championing the development and implementation of new, creative food concepts.
• Ensuring a positive work environment for all Hosts, promoting high levels of engagement and job satisfaction.
• Ensuring high levels of customer service that exceed brand standards and guest expectations, leading to high Net Promoter Scores (NPS), customer loyalty, referrals, and repeat business.
• Complying with all federal, state, local, and company regulations, policies, and procedures.
• Leading safety efforts for the F&B organization, including health department and Steritech inspections, audits, safety committee participation, food handling and storage, training, and safety audits.
• Planning and directing the administration and planning functions of the Food and Beverage organization to meet daily operational needs.
• Creatively engaging guests and capturing demand to improve revenues and average check.
• Serving as a subject matter expert for Point of Sale and back-of-house management software (CrunchTime).
• Working closely with Property Support Center Procurement Leadership and approved vendors to ensure efficient and accurate projections and orders, adhering to all procurement policies.
• Developing and overseeing financial budgets to support business plans, including ownership of P&L, business planning, capital projects, budgeting, and forecasting.
• Implementing effective controls for food, beverage, and labor costs.
• Ensuring all period-end inventories are completed and accurate, and reviewing profit and loss statements to prepare action plans for improvement.
• Developing and executing action plans to address business shortfalls.
• Delegating responsibility and authority for the operation of various food and beverage outlets and BOH areas.
• Partnering with the HR team for staff recruiting, interviewing, and hiring.
• Managing the performance of direct reports through leadership, motivation, mentoring, coaching, and providing feedback, and collaborating on professional development plans.
• Ensuring effective Host training programs, promoting growth and strong "bench" development.
• Developing, implementing, and monitoring department schedules to meet customer demand and achieve productivity goals.
• Establishing an environment where Hosts are empowered to provide excellent customer service.
• Collaborating with culinary and restaurant outlet teams on menu development, food presentation, and service delivery.
• Collaborating with direct reports on all departmental operations issues.
• Partnering with Finance, Accounting, and IT leadership to resolve payroll, cash handling, payables, billing, and point of sale issues.
• Scheduling and meeting regularly with Food and Beverage teams to review performance and share information.
• Resolving guest concerns to ensure complete satisfaction.
• Providing support and timely, specific feedback and recognition to staff.
• Providing fair and consistent delivery of positive discipline.
• Developing and maintaining relationships with Hosts, guests, local community members, industry peers, and vendors.
• Developing Food and Beverage policies and procedures.
• Responding to inquiries from various departments, guests, and other sources.
• Participating in the resorts’ Manager on Duty Program.

Benefits

• Free Admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
• Free Tuition – Earn your degree, debt-free. 100% free tuition starting day one of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree