Director of Food & Beverage

San Francisco Giants•San Francisco, CA

1d•Hybrid

About The Position

The San Francisco Giants are seeking a Director of Food and Beverage to provide day-to-day oversight of their relationship with their food and beverage partner, Diamond 58. This role involves stewarding sustainable financial growth, advancing premium development strategies, and fostering a robust hospitality service culture. The position requires evaluating the partner's performance against shared goals, vision, and agreement terms, establishing and utilizing metrics to drive action and inform stakeholders, and managing a food and beverage governance committee. Responsibilities include reviewing business strategy changes, budgets, and capital investment proposals, analyzing financial and fan experience data to identify risks and opportunities, and collaborating with analytics partners to optimize data impact. The role also involves facilitating strong relationships between the partner and Ballpark Operations for seamless event execution and alignment with venue goals, as well as with other Giants departments like Partnerships and Marketing. The Director will conduct event walks to observe service, engage with staff and guests to identify improvements, and provide leadership to the partner for optimizing staffing, service flow, and point-of-sale efficiency to minimize wait times and maximize throughput. Additionally, the role will work with internal teams to implement strategic initiatives aimed at improving guest satisfaction.

Requirements

Experience working in a cross-departmental context with strong systems for building trust and ensuring partner commitments are met.
Experience establishing systems that create order and accountability for external partners and vendors.
Experience managing a budget and reviewing financial statements with an eye toward larger/long-term goals and priorities for an operation.
Five to seven years of experience managing in a hospitality context with a meaningful connection to food and beverage and/or direct experience managing or overseeing a high-volume and/or premium food and beverage operation.
Two to five years of experience leading an operation in a high volume environment (e.g., a large entertainment venue, a convention center, a major hotel with significant event business, etc.).
Demonstrated skills in establishing goals and priorities for a complicated operation and managing the demands of internal stakeholders.
Demonstrated skills tracking and prioritizing tasks and connecting them to larger priorities and strategies.
Demonstrated skills analyzing strategic recommendations from a vendor, asking the right questions, and providing feedback.
Demonstrated skills tying goals/priorities to metrics and telling a story about performance rooted in metrics to drive decision-making.

Nice To Haves

A strong point of view on how best to establish systems for different types of operational relationships or problems.

Responsibilities

Evaluate Diamond 58’s performance against shared goals, hospitality vision, and concessionaire agreement terms.
Establish metrics aligned with shared goals and priorities to drive action with Diamond 58.
Inform internal stakeholders on the status and priorities of the food and beverage program.
Support thoughtful decision-making regarding the food and beverage program.
Manage the food and beverage governance committee, keeping members updated on program performance and facilitating decision-making.
Review and garner approval for business strategy changes, budgets, and capital investment proposals from Diamond 58.
Review financial and fan experience data to identify and surface risks and opportunities.
Collaborate with Giants and Diamond 58 analytics partners to optimize data impact across concessions, premium, and fan experience touchpoints.
Facilitate strong relationships between Diamond 58 and Ballpark Operations for seamless event execution and alignment with venue goals (sustainability, safety, maintenance).
Facilitate strong relationships with other Giants departments (Partnerships, Marketing) to ensure broader organizational goals are met.
Conduct event walks to observe service, engage with team members and guests, and identify improvement opportunities.
Provide leadership and/or thought partnership to Diamond 58 for optimizing staffing, service flow, and point-of-sale efficiency.
Work with Diamond 58 and internal teams to implement strategic initiatives to improve guest satisfaction.