Director of Food & Beverage Outlets
About The Position
This role provides strategic leadership and operational oversight for all food & beverage outlets within a luxurious mountain lodge. The position ensures exceptional guest experiences, service excellence, and adherence to brand standards. It involves recruiting, developing, and mentoring outlet managers and leadership teams, fostering a culture of accountability and continuous improvement. The Director partners with other key leaders to develop and execute outlet strategies, concepts, menus, beverage programs, and revenue-generating initiatives. Key responsibilities include driving revenue, profitability, guest satisfaction, and operational performance through effective business planning, forecasting, labor management, and cost controls. Analysis of financial performance, development of promotional campaigns and special events, and establishment of quality standards are also crucial. The role involves leading conflict resolution, handling escalated guest concerns, and collaborating with Sales, Marketing, Catering, and Revenue Management teams. Compliance with company policies, health and safety standards, and liquor regulations is mandatory. The Director will facilitate leadership meetings, promote collaboration, and lead succession planning and talent development initiatives.
Requirements
- Bachelor's degree in Hospitality Management, Restaurant Management, Business Administration, or a related field.
- Minimum of 5–7 years of progressive food & beverage leadership experience, including multi-outlet management within a luxury hotel, resort, or high-volume hospitality environment.
- Strong financial experience in budgeting, forecasting, labor management, P&L accountability, inventory controls, and revenue optimization.
- Proficiency with hospitality management systems, including MICROS/POS systems, Microsoft Office Suite, OpenTable, labor management, and payroll platforms.
- Comprehensive knowledge of food, beverage, wine, spirits, and luxury service standards.
- Ability to lift, carry or push up to 50 lbs.
- Ability Stand and walk up to 8 hours.
- Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require.
- Must possess legal authorization to work in the United States.
Responsibilities
- Provide strategic leadership and operational oversight for all food & beverage outlets, ensuring exceptional guest experiences, service excellence, and adherence to brand standards.
- Recruit, develop, coach, and mentor outlet managers and leadership teams while fostering a culture of accountability, engagement, and continuous improvement.
- Partner with the Director of Food & Beverage, Executive Chef, and hotel leadership to develop and execute outlet strategies, concepts, menus, beverage programs, and revenue-generating initiatives.
- Drive achievement of revenue, profitability, guest satisfaction, and operational performance goals through effective business planning, forecasting, labor management, and cost controls.
- Analyze financial performance, including labor, purchasing, inventory, and operating expenses, and implement strategies to maximize efficiency and profitability.
- Develop and execute promotional campaigns, special events, and guest engagement initiatives that enhance the brand experience and drive revenue growth.
- Establish and maintain quality standards for food, beverage, service, cleanliness, and presentation across all outlets.
- Lead conflict resolution and handle escalated guest concerns, service recovery situations, and operational challenges with professionalism and sound judgment.
- Collaborate with Sales, Marketing, Catering, and Revenue Management teams to identify opportunities for business growth and enhanced guest experiences.
- Ensure compliance with all company policies, health and safety standards, liquor regulations, and applicable local, state, and federal laws.
- Facilitate leadership meetings, communicate departmental priorities, and promote collaboration among outlets and supporting departments.
- Lead succession planning and talent development initiatives to build a strong leadership pipeline within the food & beverage division.
Benefits
- Discounted housing available
- Employee Travel Program
- Medical, dental and vision insurance for you and your family
- 5 Weeks PTO
- Retail, spa and F&B discounts
- Free Employee Cafeteria meals
- Free uniform dry cleaning
- Discounted/transferable ski passes
- Free ski storage
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What This Job Offers
Job Type
Full-time
Career Level
Director
