Director of Food and Beverage

Pyramid Global Hospitality•Puerto Rico, TX

6d•Onsite

About The Position

Pyramid Global Hospitality is seeking a Director of Food & Beverage (DOFB) for the Hyatt Regency Grand Reserve Puerto Rico, a luxury destination resort with full-service, high-volume operations. This executive role is responsible for providing strategic leadership and hands-on management for all food and beverage operations, including restaurants, lounges, bars, banquets, catering, in-room dining, pool and beach service, and outlet support teams. The resort is a large-scale luxury destination serving leisure, group, and social business in a dynamic Caribbean environment. The ideal candidate will have a proven record of success operating multiple high-end restaurant venues in addition to high-volume banquet and catering operations. This role reports directly to the General Manager and partners with Hyatt Corporate leadership and ownership to create a sustainable, high-performing operation that exceeds guest expectations while achieving strong financial results and aligning with Hyatt Regency brand standards.

Requirements

Three to five years of experience as a Director of Food & Beverage at a luxury hotel or resort, with demonstrated success in high-volume banquet and catering operations.
Strong expertise in budgeting, forecasting, labor management, and capital expenditures within a resort or large Food & Beverage environment.
College education required; degree in Hotel Management, Hospitality, or Business Administration preferred.
Highly organized leader with strong attention to detail and the ability to manage multiple priorities while meeting deadlines.
Excellent computer proficiency: experience with Excel, Outlook, OpenTable, Delphi, and Hyatt systems strongly preferred.
Ability to thrive in a dynamic, fast-paced, and guest-focused resort environment.
Strong verbal and written communication skills in English; Spanish proficiency strongly preferred.
Exceptional interpersonal and leadership skills with the ability to inspire, develop, and retain diverse teams.
Physical ability to stand for extended periods and actively engage in outlet and event operations.
Current TIPS Alcohol Certification or comparable alcohol service certification required (or ability to obtain within a designated timeframe).

Nice To Haves

Experience in a Hyatt-branded property or a Forbes 4- or 5-Star property strongly preferred.

Responsibilities

Provide leadership and oversight for all food and beverage outlets, banquet operations, and service teams, ensuring consistent execution of Hyatt Regency and luxury service standards.
Drive maximum operational efficiency, presentation, and quality across all F&B venues while maintaining exceptional guest satisfaction scores.
Lead and champion Hyatt service culture and, where applicable, Forbes service standards through staff training, ongoing auditing, coaching, and accountability.
Develop, implement, and maintain operating procedures, training programs, schedules, policies, and labor standards for all Food & Beverage departments.
Manage all financial aspects of the department, including labor control, budgeting, forecasting, purchasing, inventory management, and capital planning.
Oversee maintenance and lifecycle management of all food and beverage equipment and supplies.
Evaluate and enhance existing procedures while developing new concepts, menus, or service enhancements that elevate the resort’s culinary and guest experience.
Serve as a senior leader in guest engagement, handling escalated guest requests, concerns, and recovery situations with professionalism and care.
Foster strong communication and collaboration across all resort departments to ensure seamless service delivery.
Support and lead high-volume banquet and group operations, including weddings, social events, incentive travel, and corporate functions.