Director of First Impressions

Lucky's Iron Door Roadhouse•West Jordan, UT

1d•Onsite

About The Position

At Lucky's Iron Door Roadhouse, the Director of First Impressions is one of the most important people in the building. You are the first hello, the first smile, the first point of contact, and often the first opportunity we have to show a guest what kind of experience they can expect from us. You do not need restaurant experience. You do need to care about people. If you're smart, driven, responsible, naturally welcoming, and willing to learn, we can teach you the rest. This position starts at $13.00 per hour. Applicants must be 21 years of age or older. Full-time and part-time positions are available. Lucky's Iron Door Roadhouse opened in Jordan Landing in 2019 as the second home of the award-winning burgers that began with Lucky 13 in Salt Lake City. We serve brunch, lunch, dinner, handcrafted cocktails, beer, coffee, and the burgers our guests have come to know us for. But great food alone does not create loyal guests. People come back because of how they were treated. That means every person on our team plays a role in the guest experience, and few positions have more influence over that experience than the person standing at the front door.

Requirements

21 years of age or older.
Friendly and naturally hospitable.
Smart and willing to learn.
Driven to do a great job.
Responsible and dependable.
Organized and detail-oriented.
Professional in both appearance and communication.
Comfortable working with people from all walks of life.
Able to remain calm and patient under pressure.
Willing to accept coaching and improve.
Ready to contribute to the team instead of simply completing a shift.

Nice To Haves

No previous restaurant experience is required. We will train the right person.

Responsibilities

Greet every guest promptly and genuinely.
Manage seating and guest flow throughout the restaurant.
Communicate accurate wait times and expectations.
Help ensure guests enter through the appropriate restaurant or bar entrance.
Follow all required age-verification and identification procedures.
Maintain a clean, organized, and professional entrance and host area.
Communicate with servers, bartenders, managers, and other team members throughout the shift.
Answer guest questions and help resolve concerns before they become problems.
Help create an atmosphere guests are excited to return to.