Director of Field Service

ABB•Auburn Hills, MI

4d•Onsite

About The Position

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Business Manager - Commercial and Operations. In this role you will implement service strategy and drives service growth as well as lead the Service organization. You are also responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.

Requirements

Bachelor's degree, preferably in Engineering, and 12+ years experience with maintenance, automation, and leadership or Associate's and 14+ years in same areas.
Previous leadership of both Field Managers and field technicians.
Excellent communication and presentation skills.
Solid team and customer relationship management.

Responsibilities

Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.
Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.