Director of Field Operations
About The Position
We are looking for a results-driven Director of Field Operations to lead Leo’s self-perform technician workforce. This role is the single point of accountability for approximately 70 W2 general maintenance technicians, a 5-person dispatch team, and a landscaping operation serving commercial retail customers across CLM Midwest’s footprint. The ideal candidate has led large W2 field workforces, understands the economics of a truck roll, and knows what it takes to keep technicians productive, safe, and retained in a tight labor market. You will manage the self-perform cost center budget and drive technician efficiency. Reports into R&M leadership.
Requirements
- 7+ years managing a W2 field technician workforce of 40+ people in commercial facilities maintenance, building services, or property management
- Direct experience with dispatch operations and field service management technology
- Experience managing cost center budgets: labor budgets, overtime controls, and cost-per-work-order economics
- Track record of reducing technician turnover and building workforce development programs
- Experience serving multi-site commercial retail or similar distributed customer portfolios
- Strong safety culture mindset with knowledge of OSHA regulations applicable to field maintenance
- Exceptional communication skills with the ability to hold technicians accountable while earning their trust
Nice To Haves
- Experience at a national FM provider (CBRE, ABM, JLL, C&W Services) or PE-backed services company
- Familiarity with CMMS platforms (ServiceChannel, Corrigo, Facil-IT, or similar)
- Trade background (journeyman-level experience in any maintenance trade) in addition to management experience
- Experience with landscaping operations management as an adjacent service line
- Union and non-union workforce management experience
Responsibilities
- Manage the self-perform cost center budget: labor cost per work order, technician utilization, overtime management, and cost-per-completion targets
- Drive technician efficiency as the primary operating focus: first-time fix rates, on-time arrival, work orders per tech per day, and completion velocity
- Manage dispatch operations to optimize routing, reduce windshield time, and maximize daily work order throughput per technician
- Recruit, onboard, develop, and retain a workforce of 70+ general maintenance technicians across multiple geographies
- Build a technician career ladder with clear skill gates and compensation progression
- Lead the dispatch manager and 4 dispatchers to ensure real-time work order assignment, emergency response coverage, and SLA compliance
- Oversee landscaping operations including seasonal planning, crew scheduling, and quality standards
- Partner with Account Management on SLA performance and client escalations, Construction on project handoffs, and Finance on budget tracking and variance reporting
- Provide field intelligence to Sales on self-perform capabilities, capacity, and geographic coverage for new business pursuits
Benefits
- 8–12% performance bonus
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
