Director of Field Service

ABB • Auburn Hills, MI

4d • Hybrid

About The Position

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

In this role you will implement service strategy and drives service growth as well as lead the Service organization. You are also responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.

Requirements

• Bachelor's degree, preferably in Engineering, and 12+ years experience with maintenance, automation, and leadership or Associate's and 14+ years in same areas.
• Previous leadership of both Field Managers and field technicians. (26+)
• Excellent communication and presentation skills.
• Solid team and customer relationship management.

Responsibilities

• Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
• Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
• Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Drives, implements, reports, and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Runs the day-to-day service business to ensure profitable growth and improvement of service productivity.
• Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction. Invests in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.

Benefits

• We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree