Director of Field Service
About The Position
This role is within ABB's Robotics business. The Director of Field Service implements the service strategy, drives service growth, and leads the Service organization. The role is responsible for the P&L, achieving performance targets, and optimizing the use of Service resources. The work model is on-site/hybrid. The position implements productized service offerings and marketing materials, invests in service sales to increase market penetration, and builds customer relationships to support growth, satisfaction, and retention. It also implements strategic plans in collaboration with other businesses; manages and monitors P&L performance targets; runs day-to-day service operations to drive profitable growth and productivity; and applies delivery and performance standards to support consistent quality and customer satisfaction. The role further improves existing service products and develops new offerings in line with global direction.
Requirements
- Bachelor's degree, preferably in Engineering, and 12 or more years of experience in maintenance, automation, and leadership; alternatively, an associate degree and 14 or more years of experience in the same areas.
- Previous leadership experience with both Field Managers and field technicians.
- Excellent communication and presentation skills.
- Solid team and customer relationship management skills.
Responsibilities
- Implement productized service offerings and marketing materials, and invest in service sales to increase market penetration.
- Build sustainable customer relationships with Sales to support customer growth, satisfaction, and retention.
- Ensure strategic plans are consistently implemented in the service organization in collaboration with other businesses.
- Drive, implement, report, and monitor performance targets within the unit P&L, including financial, productivity, investment, customer satisfaction, and operational excellence targets.
- Run day-to-day service operations to ensure profitable growth and improved service productivity.
- Implement agreed delivery and performance standards to ensure consistent quality and customer satisfaction.
- Improve the quality of existing service products and develop new service products to expand the portfolio in line with global direction.
- Lead the Service organization and optimize the utilization of Service resources.
Benefits
- Hands-on experience, mentorship, and learning opportunities tailored to employee goals.
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What This Job Offers
Job Type
Full-time
Career Level
Director
