Director of Fed Settlements (Hybrid - Newark, NJ)

Broadridge • Newark, NJ

1d • Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking a Director of Fed Settlements to join our team. Reporting into the Head of Domestic Settlements, you will be responsible for managing the Broadridge BPO Fed Settlements teams. You will be responsible for crafting, influencing and designing strategies to support the growth of a strategically important business. Leading a global team of 25 associates, you will be responsible for all aspects of our expanding business in the settlements arena. Given the complexity of the role you will need to be a strong developer of people and an exceptional communicator. You will nurture talent, encourage mobility and champion the growth of your people all while providing extraordinary client service and satisfaction during periods of rapid growth.

Requirements

• 7+ years of experience with a bachelor's degree/equivalent experience
• Series 99 preferred
• A self-starter with keen attention to detail
• Ability to work under tight deadlines and multi-task
• Quick-learner that can adapt to a growing business
• Ability to maintain a positive relationships with clients and internal associates alike
• Excellent verbal and written presentation skills
• Proven knowledge of operations products and processes
• Strong customer service orientation & strong prioritization and interpersonal skills

Nice To Haves

• Impact/BONY BDC/FICC RTTM/BONY Accessedge experience a significant plus

Responsibilities

• Provide outsourced operational/transactional business process support for clients, ensuring quality service and operational performance within the parameters of both the client needs and contract
• Lead and supervise Fedwire Security Settlement functions and related processes such as Triparty, FICC/GSCC and TMPG for a U.S. team with responsibilities governing our global off-shore resources
• Oversee direct managers/supervisors, team leads, and associates in the Fedwire Settlements area. Coach and mentor staff with responsibilities include providing constructive feedback, conducting annual performance reviews, managing salary and bonus budget for the group
• Facilitate development of Broadridge’s automation tools such as Robotic Process Automation (RPA), Broadridge Exception Event System (BEES) and identify other areas with automation potential.
• Identify automation opportunities and make recommendations to implement technical solutions in an efficient manner
• Maintain, support and debug software application solutions in production and create technical dashboards enabling performance monitoring
• Organize and track multiple automation opportunities across the department to ensure completion
• Document implemented solutions and develop reusable components, scripts and framework for efficiency
• Drive financial growth and achieve team revenue targets. Meet prospective clients to add new business to Broadridge product suite such as ‘Impact’ for Fixed Income trade settlement
• Accountable for daily operational functions. Address daily operational escalations from clients as a result of system or human error and resolve them in a timely manner. Also communicate the issue, solution and plan of action for future avoidance in a timely manner to both the internal and external parties
• Mitigate Financial risk and market exposure for clients by proactively addressing unsettled trades with high Mark to Market (MTM) exposure and by monitoring ledger-to-bank reconciliation reports
• Participate in recruitment process by conducting technical interviews, devise training plan for new associates, supervise and track their progress via various metrics
• Conduct internal and external training programs on Broadridge products (such as Impact, BEES, and BPS) and operational processes (such as settlements, Net Free Equity, Daylight Overdraft, etc.
• Implement and maintain quality controls by ensuring Written Supervisory Procedures (WSP) is adhered by the group
• Develop and maintain Standard Operating Procedures (SOP) for training purposes, for reference during critical issues and for seamless operations
• Coordinate and communicate with support functions such as HR, IT and Finance for system related, project related and team related functions

Benefits

• Comprehensive benefit offerings
• Paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director