Director of Facility, Operations and Maintenance, Downtown Campus

University of Maryland Medical System•Baltimore, MD

53d•Onsite

About The Position

Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized academic medical center located in downtown Baltimore near the Inner Harbor and Camden Yards. Join a team where talent and innovation come together to advance patient care and make a real difference in the lives of those we serve. As the Director of Facilities Operations, you will lead and manage the operations and maintenance of UMMC facilities across both the University and Midtown campuses. Reporting to the UMMC SVP of Operations, you will play a critical role in ensuring a safe, efficient, and well-maintained environment that supports the delivery of exceptional patient care. This is a highly visible leadership role with broad operational and financial accountability across both campuses.

Requirements

Proven leadership experience in healthcare facilities management or a similarly complex operational environment
Strong knowledge of regulatory requirements including TJC, Life Safety, ASHRAE, OSHA, and applicable local, state, and federal building codes
Experience managing budgets, capital projects, and multi-site operations
Familiarity with utilities management, preventive maintenance programs, and life cycle planning
Excellent communication, problem-solving, and organizational skills
Experience working with unions is a plus
A commitment to safety, operational excellence, and delivering an exceptional environment for patients, staff, and visitors
Bachelor’s Degree in electrical or mechanical engineering or a related field from an accredited college or university or an equivalent combination of education and experience is required.
Ten years supervising skill tradespersons and design professionals
Five years in plant and/or maintenance, facilities management, and or facilities construction management leadership in hospital or bio-medical research facility organizations.
Comprehensive knowledge of federal, state and local electrical, mechanical standards, codes, designs and regulations pertinent to the hospital environment.
Knowledge of mechanical engineering systems and equipment, such as, fire suppression systems, HVAC, mechanical and electrical components is required.
Proficient knowledge of TJC, local, state, federal codes, building codes, industry standards in mechanical, electrical, life safety and fire protection engineering fields.
Expert understanding of environmental sustainability, energy and resource management and conservation strategies and how they are implemented into capital facilities and operations.
General knowledge of Computer Automated Design (CAD).
Demonstrated knowledge of microcomputer applications, including word processing, graphics, spreadsheets, and data management.
A high level of proficiency and demonstrated effectiveness in problem solving and implementing new programs related to increased departmental and organizational operating efficiency is required.
Effective interpersonal skills are needed to manage multi-trade teams.
Highly effective verbal and written communication skills are required to work successfully with a diverse group of staff at all levels within the organization, including executive management and the Board of Directors.

Nice To Haves

Current registration as a professional engineer is preferred.
Accredited by American Hospital Associations as a Certified Hospital Facility Manager (CHFM) or fifteen years experience in facilities plant and/or facilities maintenance operations.

Responsibilities

Ensure the reliability and continuous operation of all critical and normal electrical and mechanical systems throughout the institution
Test, evaluate, and maintain all systems through effective use of staff and contracted resources
Implement and maintain a comprehensive Plant Maintenance program that reduces risk and minimizes corrective maintenance costs
Identify and maintain a Life Cycle Management plan for all systems, including cost evaluations of repair versus replacement
Plan, organize, and direct a building maintenance program across both campuses to ensure timely repairs, code compliance, and a safe and comfortable environment
Develop and oversee a computer-based work order management system, establishing priorities to ensure efficient completion of work
Manage and administer maintenance and repair contracts, as well as engineering and architectural consultant agreements
Monitor applicable standards and regulations including TJC, Life Safety, Fire and Building Codes, ASHRAE, and state and local requirements
Oversee utilities management, including steam, HVAC, water, electrical, fire protection, communications, and medical gas systems
Forecast utility needs, manage consumption, and develop plans for increasing capacity as needed
Coordinate and direct all repairs during electrical or mechanical emergencies, maintaining communication with affected departments
Manage minor capital repair projects and coordinate project outages while maintaining critical system operations
Serve as a member of the capital asset planning group, operations scheduling and coordination group, and Environment of Care Committee
Develop and administer operating budgets for capital repairs, plant management, and utilities; monitor and analyze budgetary variances
Oversee and coordinate departmental staff in accordance with HR policies; manage hiring, training, evaluation, and performance reviews
Work directly with unions to resolve issues and participate in contract negotiations
Develop and maintain a customer satisfaction measurement process and use results for continuous improvement
Lead the Fire Safety and Utilities Management program in adherence with TJC Environment of Care standards
Direct the risk management program across both UMMC campuses, identifying system risks and implementing training standards
Support minority business enterprise participation and development in UMMS construction projects
Assist other divisions with development and maintenance of design and construction quality standards