Director of Facilities - Retail & Corporate

Reformation • Los Angeles, CA

4d • Onsite

About The Position

We’re looking for a rock star lead for our Facilities team that supports our corporate facilities in Los Angeles, NYC & London (including all offices, studio, factory, warehouses), as well as our retail stores globally. We need an energetic, all-utility player, who is ready to take on any new project and is an expert at multitasking. You’ll play a key role promoting office culture and will be the glue that keeps our teams and facilities running smoothly. The Director of Facilities will provide oversight for all facilities-related projects and processes from longer-term planning to day-to-day operations including: security, office services & supplies, vendor management, and preventative maintenance. This position is accountable for all necessary project planning, scheduling, tracking, and communication required for on-budget, on-time completion of projects that make Reformation’s business operations more efficient and sustainable. They are motivated everyday to make Ref a safe, clean, fun place to work. This is an exciting opportunity for someone who enjoys being a part of a fast and dynamic corporate environment.

Requirements

• Bachelor’s degree and 10+ years of experience in facilities and/or office administration
• Must be able to work Monday-Friday, 8:30AM-5PM and be readily available as emergencies might arise to include evenings, weekends and holidays
• Hands on, “can-do” attitude; thrives on accomplishments and success.
• Start-up experience or strong, demonstrable desire to work in a high-growth environment
• Strong organization skills, can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must be able to connect with people easily and shift quickly between unrelated tasks.
• Customer/client focus and a drive to make the Ref workplace the best it can be
• Highly professional and dependable.
• Passionate about green building principles and practices.
• Personable and approachable
• Ability to handle physical tasks as needed (e.g., lifting and rearranging furniture)
• Ability to multi-task and manage multiple projects at once
• This job is an on-site role and expected to be physically present five days a week (as needed)
• Must be able to travel locally between sites on a regular basis/as needed

Nice To Haves

• experience in retail, e-commerce, manufacturing preferred.
• LEED credential or experience implementing sustainability projects is a big plus.

Responsibilities

• Contribute to the long-range plans for Facilities including capacity tracking and forecasting, team needs assessments, and other best practices for workplace environments
• Continuously review and analyze current operational procedures and implement changes if necessary to maximize utilization of space, equipment, waste reduction, etc.
• Assess all business services including contractors and supply vendors to ensure we maintain a balance of sustainability, quality and cost
• Ensures applicable policies and procedures (e.g. preferred purchasing) are current and have clear management systems/reporting
• Support the creation and maintenance of safety, security and business continuity planning and related policies
• Own both occupancy and CAPEX budgets for corporate and retail Facilities; drive annual budget planning, and monthly reconciliation and re-forecasting.
• Drive for smart automation to more efficiently scale and upskill the Facilities function.
• Recruit and retain a high-performing, service-oriented, and values aligned Facilities team.
• Provide monthly performance reporting for executive visibility and proactive management.
• Manage facility needs and day-to-day operations, ensuring that Ref is organized, clean and that the teams have what they need to work efficiently
• Manage facilities maintenance including coordinating preventive maintenance services, custodial services, the repair and maintenance of building systems, machinery, parking, and security functions and systems
• Manage third party facilities management system (ServiceChannel) to support and action retail store work requests and drive them to completion in a quick and efficient manner and within budgets and quality expectations
• Manage Facilities Coordinators/Front Desk team and offer coverage as needed; Manage, mentor, and motivate the Facilities team to provide a safe, healthy, and productive work environment
• Project manage including requests for quotes, vendor selection and coordination, and project oversight for any corporate build-outs or facilities improvement projects (e.g. existing store refreshes, relamping, warehouse racking)
• Support onboarding process and logistics for new hire setup; Oversee and adjust desk layout and meeting spaces as we onboard new employees
• Provide support and coordination for events held at the offices including All Hands, holidays, and factory tours
• Manage internal communications about changes in day-to-day operations, events, and anything else that affects work experience
• Ensure all site utilities are set up appropriately with the Reformation AP team; audit utility analysis to ensure operations are efficient and building systems are in good repair
• Prepare accurate, organized department reporting and budget reconciliations; Support monthly corporate & retail OpEx reviews with the Retail Operations and Finance team and look for cost optimization opportunities
• Support new store openings as needed to facilitate turnover from Retail Development/GC to Retail Ops

What This Job Offers

• Job Type: Full-time
• Career Level: Director