Director of Facilities

White & Williams•Philadelphia, PA

21d•$150,000 - $200,000•Hybrid

About The Position

The Philadelphia office of White and Williams LLP, a large multi-practice law firm, is seeking a Director of Facilities. The Director of Facilities leads the firm's facilities and office services function across its nine office locations. The successful candidate will bring strategic judgment, hands-on operational leadership, and a service-oriented approach to supporting attorneys, staff, clients, and visitors. This role requires a leader who can manage complex projects, strengthen vendor and team performance, and build trusted relationships across a multi-office professional services environment.

Requirements

Ten or more years of progressive experience in facilities, office services, real estate operations, or operational leadership.
Demonstrated success managing multi-location operations, complex vendor relationships, and significant facilities or workplace projects.
Strong knowledge of real estate, leasing, capital projects, workplace services, and office operations.
Proven ability to manage budgets, negotiate contracts, lead cross-functional projects, and deliver operational improvements.
Excellent communication, judgment, leadership, and relationship-building skills.

Nice To Haves

Experience in a law firm, professional services firm, or similarly complex client-service environment.
Experience leading workplace strategy, space planning, office relocations, buildouts, or major renovation projects.
Experience supporting senior leadership in long-term planning, budgeting, and operational decision-making.

Responsibilities

Establish and lead the firmwide facilities and workplace strategy across all office locations.
Align facilities initiatives with firm priorities, growth plans, long-term space needs, and the evolving workplace experience.
Serve as a strategic partner to firm leadership on office footprint, utilization, workplace standards, and operational effectiveness.
Oversee the firm’s real estate and workplace portfolio, including relocations, expansions, renovations, lease administration, and related capital projects.
Lead firmwide facilities projects from planning through execution, including space design, buildouts, workplace standards, and project communications.
Collaborate with brokers, landlords, architects, contractors, and internal stakeholders to deliver projects on time, within budget, and consistent with firm priorities.
Develop and manage the firmwide vendor strategy for facilities, office services, equipment, hospitality, and related operational support.
Lead negotiations for major contracts, service agreements, equipment providers, and lease-related services.
Evaluate vendor performance, service quality, cost efficiency, and opportunities for continuous improvement.
Oversee day-to-day facilities operations across all offices, ensuring consistency, reliability, responsiveness, and high service standards.
Provide leadership oversight for core office services functions, including mailroom, records, conflicts, hospitality, workplace support, and related operational services.
Refine service delivery models, workflows, and standards to support evolving firm needs and improve the user experience.
Lead, support, and develop the facilities and office services team across the firm’s office locations.
Establish clear roles, performance expectations, accountability measures, and service standards.
Foster a collaborative, professional, and service-oriented culture that supports attorneys, staff, clients, and visitors.
Develop and manage facilities, real estate, operating, and capital budgets.
Partner with firm leadership on long-term financial planning related to space, leases, projects, and workplace investments.
Identify and implement opportunities to improve value, control costs, and support sustainable operational performance.
Build strong working relationships with attorneys, administrative leadership, practice groups, and office leaders across all locations.
Collaborate with Information Services, Accounting, Human Resources, Marketing, and other departments on firmwide initiatives.
Contribute to projects that enhance workplace experience, operational performance, business continuity, and organizational effectiveness.