Hotel Queen Mary - Director of Experiences

Evolution Hospitality•Long Beach, CA

19h•Onsite

About The Position

Join the iconic Queen Mary as our Director of Experiences, where you'll lead the strategic transformation of guest experiences across Tours & Attractions, Special Events, Retail, Parking, and Marketing. This dynamic leadership role combines operational excellence with revenue optimization to create unforgettable experiences aboard this historic vessel.

Requirements

5+ years of leadership experience in the attractions, amusement, or similar industry.
5+ years of experience in special events
Exceptional people management skills with ability to motivate, coach, and develop diverse teams
Valid driver's license
Food Handlers certification (or ability to obtain)
Alcohol Awareness certification (or ability to obtain)
CPR and First Aid certification (or ability to obtain)

Responsibilities

Provide strategic direction for Tours & Attractions, Special Events, Retail, Parking, and Marketing operations while partnering with the General Manager to ensure seamless integration and execution of all guest experiences
Develop data-driven pricing strategies, conduct monthly financial forecasting and budget management, optimize parking and peak-period revenue, and drive overall property revenue through strategic sales efforts
Lead and develop a diverse management team through mentoring, performance management, recruitment, and succession planning while creating a positive, guest-focused culture that delivers exceptional service
Spearhead brand identity initiatives, analyze marketing effectiveness, identify new revenue opportunities, and enhance property exposure through e-commerce, social media, and strategic partnerships