Director

VCE • Washington, DC

2d • Onsite

About The Position

This position is located in the Veterans Experience Office (VEO), Customer Experience Operations, Customer Communications, and Engagement (CXOCCE). The incumbent serves as Director of Executive Support and Special Initiatives and senior advisor to the VEO Chief of Staff. The role leads complex programs and initiatives, evaluates program effectiveness, develops strategic recommendations, coordinates with internal and external stakeholders, and supervises staff.

The position is not virtual. Return-to-office mandates are in effect, and selectees must report in person unless they have an approved exemption. Telework and compressed or flexible schedules may be available with supervisory approval. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Work is primarily sedentary, with no specific physical requirements.

Requirements

• U.S. citizenship is required.
• Current federal employees applying to a GS-15 position who have held a GS grade during the past 52 weeks must have 52 weeks at GS-14 by the announcement closing date.
• One year of specialized experience equivalent to at least the next lower grade, GS-14, including analyzing complex, organization-wide programs or issues to assess effectiveness and develop recommendations for senior leadership, and leading or managing complex projects or initiatives across multiple program areas or organizations from planning through implementation.
• Demonstrated competencies in Analysis and Problem Solving, Communication, Leadership, Project Management, and Strategic Thinking.
• Applicants must complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Applicants may be required to serve a probationary or trial period and are subject to a background/security investigation.
• Acceptable identification is required to complete pre-employment requirements.
• Resume must include job title, employer, hours worked per week, start and end dates, duties and responsibilities, and federal grade when applicable.

Responsibilities

• Serve as a senior advisor to the VEO Chief of Staff on complex program, organizational, and executive support matters and provide strategic recommendations.
• Lead and coordinate complex, high-profile programs, projects, and initiatives involving multiple program areas and stakeholders.
• Conduct strategic evaluations and analyses of complex programs to assess effectiveness, efficiency, and sustainability and develop recommendations for improvement.
• Conduct resource analyses, forecasts, program reviews, and evaluations to support organizational planning and decision-making.
• Develop and support organizational strategies by identifying emerging trends, conducting research, and incorporating program, benchmarking, and resource information into strategic plans.
• Supervise and lead staff, including planning and assigning work, setting priorities, evaluating performance, making or approving selections, and resolving work-related issues.

Benefits

• Federal employees and their families have access to a comprehensive benefits package.
• Newly appointed federal employees may request credit for qualifying job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed