Director of Event Operations

ASM Global•Denver, CO

3d•$110,000 - $125,000•Onsite

About The Position

Directs and manages the day-to-day activities of the various departments tasked with providing an exceptional event experience to all users of the facility. Responsible for directing the activities of the Building Services, Housekeeping, Parking, and Technical Services; manages the Gift Shop and third-party event-related tenants; and maintains relationships with the exclusive Food & Beverage provider and the Denver Fire Department.

Requirements

Bachelor’s degree in area applicable to facility management, resource management, or the convention/event or entertainment industries, required
Five to seven years experience in facility management or supervision, required
Three to five years supervisory experience, required
Working knowledge of trades and union contracts
Working knowledge of convention/trade show industry and operations
Embody the “One Team” business model and culture
Demonstrate excellent communication (verbal and written) and interpersonal skills among all levels of staff and clientele, required
Ability to prioritize tasks and respond to communications in a timely manner
Skilled at building and maintaining complex internal and external professional relationships
Ability to speak, understand, and read standard English, required
Work effectively with diverse groups of people among all levels within an organization
Perform leadership role and job tasks effectively despite sudden deadlines and changing priorities
Excellent attention to detail, problem solving and organizational skills
High degree of engagement, discretion and confidentiality
Provide customer service in a considerate professional manner
Excellent record of dependability and reliability
Customer Service experience
Intermediate computer skills including ability to create word documents, power point presentations and excel spreadsheets.

Nice To Haves

Position may require certifications by law and/or job assignment.

Responsibilities

Establish goals, performance expectations, and objectives for the Event Operations Department and its managers.
Conduct evaluations and provide coaching and professional development oversight for all Event Operations managers.
Develop, implement, and manage operational policies, procedures, and standards to meet the goals and objectives of the Event Operations department.
Interview, hire, and train all direct-report departments and managers.
Administer progressive discipline in coordination with HR and guide managers through employee relations and corrective action processes.
Oversee operational vendors; ensure contract compliance, support RFP development, and vendor evaluations.
Serve as primary liaison with decorating, audio visual and other service contractors operating within in the facility.
Facilitate communication across departments and with internal/external partners.
Serve as primary operational liaison for all event related needs.
Attend and actively contribute to executive, departmental, and event-related meetings and provide support as Manager on Duty.
Lead and/or manage operational projects including process improvement, technology deployments, and service model enhancements.
Lead development of CEP/CIP recommendations for Event Operations; assess lifecycle replacement, deferred maintenance, operational technology, and infrastructure needs; prepare Scope of Work, proposals and provide executive recommendations.
Develop and manage the Event Operations operating budget; support annual and multi-year budget cycles; align resources with event demand and service standards.
Create, audit, code and approve departmental purchase orders and invoices to ensure compliance with finance and procurement policies.
Manage the floor plan review/approval process for all events.
Ensure event compliance with relevant assembly and fire code; act as the liaison for the Denver Fire Department and facilitate permitting related to events and special effects.
Direct oversight and implementation of preventive/corrective maintenance for event equipment, special projects.
Work in conjunction with the Facility Operations Director during emergencies or major incidents impacting events and participate in after-action reviews in coordination with the Facility Operations Director.
Review event documents for operational issues.
Provide solutions to issues identified to ensure facility and staff readiness for event support.
Acts as a resource for Sales and Event Management Staff for event based technical/logistical inquiries and challenges.
Direct operational oversight for food service partner operations.
Provide solutions to identified issues.
Assure facility and staff readiness for event support.
Collaborate with other directors, review, research, plan, organize, formulate, and implement policies, procedures, and standards for the facility and event operations to support the framework of Legends Global goals and company objectives.
Other duties as assigned.