Director of Event Management

Benchmark Hospitality of Texas • Westlake, TX

2d • Onsite

About The Position

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Deloitte University Hotel & Conference Center - Benchmark Hospitality - High-end private hotel and conference center called Deloitte University. Closed to the public. - 1,400 hotel rooms - all single occupancy, no suites. - Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants. - 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. - Fitness Center, jogging trails and sports fields (all available to our associates to use!) - All professional clientele. No weddings, holiday parties, school groups, or other social-type events. - Located in Westlake, Texas - near Keller, Southlake, and Roanoke. - For more information about our property, check our website: BenchmarkHotelDFW.com - Property is managed by Benchmark Hospitality at Deloitte University.

Requirements

• Department head experience required.
• 4 years’ experience managing other managers or supervisors required.
• 8 years’ experience in the hospitality industry with at least three years’ experience associated with Conference Centers or Conference Center Hotels.
• Previous experience with managing financials and development of budgets.
• Knowledge of event service equipment, set up styles, and audio visual.
• Strong computer skills.
• Highly proficient in Microsoft Excel, Outlook, Word, and PowerPoint.
• Strong knowledge of Event, Sales, and Catering systems required.

Nice To Haves

• Microsoft Teams and OneNote experience desirable.
• Infor experience desirable.

Responsibilities

• Oversees the entire operation of the Event Management division, which includes Event Planning, Event Set Up, Events Guest Services and Event Support by providing direction and training to the team.
• Ensures financial, guest and employee satisfaction goals are achieved using sound business practices.
• Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports.
• Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
• Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
• Directs all facets of conference and event operations.
• Oversees management of all groups ensuring highest customer service levels are achieved.
• Meets with department regularly to ensure an open line of communication, encourage employee morale and problem solve any employee issues.
• Prepares budgets, forecasts, and capital requests.
• Complete employee performance appraisals in a timely manner and utilize for feedback, growth, and career planning.
• Control expenses monthly to coincide with revenues as budgeted.
• Attain guest experience score as determined by the property or better for the department.
• Act as a resource and project support with any Owner initiatives.

Benefits

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays
• 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed