Director of Entertainment & Special Events
About The Position
The Director of Entertainment Operations provides strategic, financial, technical, and operational leadership for Department 27 at Fremont Street Experience. The role oversees entertainment programming, talent acquisition, technical production, audio and lighting systems, and vendor partnerships, with responsibility for guest experience, revenue generation, brand perception, and risk management. It combines strategic leadership with hands-on oversight of high-value technical assets and live entertainment operations. The Director is accountable for departmental financial performance and cost control; revenue-focused entertainment programming; maintenance and improvement of technical infrastructure; vendor pricing and service levels; and contractual, insurance, and operational compliance. The position's decisions can affect guest satisfaction, dwell time, beverage sales, property bookings, and relationships with member properties.
Requirements
- Extensive experience in live entertainment operations, production management, or technical leadership.
- Proven success managing large operational and capital budgets.
- Advanced knowledge of audio, lighting, DSP, and live production systems.
- Strong contract negotiation and vendor management experience.
- Demonstrated leadership, strategic thinking, and cross-functional collaboration skills.
Responsibilities
- Provide executive-level oversight of Department 27 operations, monitor departmental performance, and implement course corrections.
- Improve entertainment offerings to enhance the guest experience and member property value.
- Serve as the primary point of contact for entertainment-related requests from member properties.
- Lead special projects assigned by executive leadership.
- Create and manage the annual operating budget, track spending, forecast expenses and needs, and submit capital expenditure requests.
- Seek sponsorship opportunities and negotiate vendor pricing, long-term agreements, and preferred service arrangements.
- Establish Fremont Street Experience as an authorized dealer with national vendors to obtain discounts and preferred service levels.
- Serve as Talent Buyer for nightly entertainment and headliner shows; evaluate talent sources and secure talent.
- Review, approve, and execute entertainment contracts.
- Build and manage exclusive FSE house bands, oversee nightly acts and DJs, and maintain entertainment calendars and schedules.
- Select and program mall music content.
- Provide technical advances for headliner shows and create or approve audio and lighting designs for FSE stages.
- Oversee procurement, installation, maintenance, repair, upgrades, and infrastructure installations for audio and lighting equipment.
- Oversee mall audio programming, DSP configuration, specialized cues, and stage feed integration.
- Coordinate with Show Operations to help ensure stages, canopy, and mall audio systems operate reliably.
- Provide technical and operational leadership to the Ent Ops Manager, Supervisors, Technical Leads, and Maintenance Leads.
- Set standards, best practices, and operational consistency across teams; oversee nightly entertainment operations for quality, safety, and reliability.
- Develop vendor relationships, negotiate pricing and service agreements, and ensure vendors meet performance, service, and compliance expectations.
- Collaborate with FSE departments to communicate and execute special event requirements.
- Ensure insurance, contractual, and compliance requirements are met and maintain accurate records, files, and documentation.
- Attend meetings as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
