Director of Enterprise Systems & Implementation

SuperCare Health • Industry, CA

1d • Onsite

About The Position

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S. with over 50 years of experience. They specialize in respiratory and chronic disease management, delivering innovative solutions to enhance patient quality of life. The company manages millions of lives annually with a team of over 400 members, aiming to be the most trusted resource for high-risk, post-acute respiratory patients through high-touch clinical teams and high-tech solutions. Their end-to-end care solutions include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and population health programs. The Director of Enterprise Systems & Implementation will be the enterprise subject matter expert (SME) for Brightree, leading its strategic implementation, optimization, and enhancement across SuperCare Health. This role is crucial for driving operational efficiency, standardization, and scalability within the HME/DME business. Reporting to the COO, this leader will collaborate cross-functionally with Operations, Revenue Cycle, IT, Clinical, and Customer Care teams to ensure successful system deployment, adoption, and continuous improvement. The ideal candidate should have deep Brightree expertise, strong HME/DME industry knowledge, and a proven track record in leading complex implementations.

Requirements

• Experience working cross-functionally with operations and technical teams
• Deep functional expertise in Brightree
• Strong leadership and project management skills
• Excellent communication and stakeholder management abilities
• Analytical mindset with a focus on process improvement
• Ability to drive change and influence across all levels of the organization
• Experience in a multi-location or high-growth healthcare organization
• Familiarity with revenue cycle management and payer requirements
• Experience with system integrations and data migration

Responsibilities

• Own and drive the enterprise-wide Brightree (or core system) strategy, positioning it as a critical enabler of SuperCare Health’s operational excellence and growth
• Act as a change leader, proactively identifying gaps, challenging the status quo, and driving organization-wide transformation initiatives
• Partner directly with the COO and executive leadership to align system capabilities with strategic priorities
• Lead full lifecycle implementation efforts, including vision-setting, planning, execution, and sustained optimization across all locations and departments
• Establish clear implementation frameworks, timelines, and accountability structures to ensure successful, on-time adoption
• Anticipate risks and proactively remove barriers to execution, ensuring minimal disruption to operations
• Champion a culture of adoption, accountability, and continuous improvement across the organization
• Design and lead comprehensive change management strategies that drive behavioral change—not just system usage
• Hold leaders and teams accountable for adoption, standardization, and adherence to defined workflows
• Build and scale a structured training ecosystem that ensures all employees—from frontline staff to leadership—are confident and proficient in system use
• Develop role-based training programs, certification pathways, and ongoing education to reinforce best practices
• Partner with department leaders to embed training into onboarding, performance management, and daily operations
• Lead the design and enforcement of standardized workflows across intake, billing, customer care, and operations
• Continuously evaluate system utilization to identify inefficiencies, redundancies, and opportunities for automation
• Drive measurable improvements in productivity, accuracy, and customer/patient experience
• Serve as the central point of accountability between Operations, Revenue Cycle, IT, Clinical, and Customer Care teams
• Influence and align stakeholders at all levels to ensure consistent execution of system and process changes
• Act as the primary liaison with external partners, including Brightree, to advocate for system enhancements and support
• Define and track KPIs related to system adoption, operational efficiency, and financial performance
• Use data and reporting to drive decision-making, identify gaps, and enforce accountability across teams
• Regularly present progress, risks, and outcomes to executive leadership
• Build, lead, and develop a high-performing team responsible for implementation, training, and ongoing system support
• Foster a culture of ownership, urgency, and continuous improvement within the team
• Set clear expectations and drive accountability for results

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees