Director of Enterprise Sales, North America

Infobip•Jersey City, NJ

22d

About The Position

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about Our Director of Enterprise Sales/Squad Lead is a regional role that leads a cross-functional team to deliver on business outcomes. This person is responsible for respective Squad vision, mission, targets, and metrics. The role works closely with the enterprise line of business stakeholders and supporters in an Agile environment, continuously reviewing the team needs, refining priorities, and identifying opportunities to improve and innovate processes and work functions through process optimization. Squad Lead primary focus is on achievement of financial KPIs for their designated Squad which they ensure by supporting teams with day-today task alignment and coaching, customer escalations, and removing sales blockers. Squad Lead is the main interface between the squad and supporting teams. This person will ensure that the stakeholders are focused on enabling the squad towards success and are focused on delivering tasks or initiatives that enable the achievement of squad goals. Squad Lead owns the full target for the squad but is also expected to jump in and help to make sure the squad achieves those goals.

Responsibilities

Develops short- and long-term strategy and goals for squad (together with customer segment leads, Go To Market Managers, and other leadership) and break it down into initiatives and reachable milestones via sprint plannings that they are responsible to achieve.
Focuses and ensures the achievement of financial KPIs and removes any roadblocks that threaten their realization
Holds the function of the opportunity manager and through own example insists on and ensures the proper work cadence.
Holds squad targets and members accountable for achieving results.
Coordinates daily activities within and outside pod (e.g., sprint planning, dailies) and ensures work cadence in line with Agile way of work.
Is responsible to understand market, customers, products and to transfer this knowledge to squad members.
Acts as hands-on coach, motivator, goal setter, and navigator for the art of sales (day-to-day coaching and activities / workload distribution).
Provides necessary inputs and aligns with Chapter Lead on all activities related to people management and people development.
Owns squad’s pipeline management and delivers vertical / segment growth.
Manages squad’s performance by providing daily/weekly feedback.
Serves as the main point of contact and liaisons with deal supporting teams (legal, finance, etc.).
Provides guidance and support during segmentation activities.
Manages squad’s deliverables and provides necessary support (e.g. customer meetings, escalations), while taking care of absence management and travel support / proposals.

Benefits

Medical, Dental, and Vision insurance
Basic life insurance
401(k) plan participation with company match
Short-term and long-term disability insurance
Wellness plan of up to $500/year pro-rated based on hire date
PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually
Additional leave time for marriage, relocation, bereavement, and other major life events
Twelve (12) weeks of paid parental leave
Participation in employee share ownership plan (ESOP)
Fourteen (14) paid holidays annually
A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.