Director of Enterprise IT

Equiti Group•US FL Remote, FL

2d•Onsite

About The Position

As the Director of Enterprise IT at Equiti Health, you will be pivotal in leading and optimizing various organizational technical functions. Reporting directly to the SVP Technology, you will spearhead critical initiatives to transform desktop support and oversee Enterprise IT for internal systems. Your leadership will be instrumental in creating organization-wide scalable, repeatable processes, driving operational excellence, and ensuring seamless technical operations across the company.

Requirements

Strong understanding of IT Service Management (ITSM) frameworks and Configuration Management Database (CMDB) principles, including ITIL practices.
Proven ability to lead and develop high-performing teams, fostering a collaborative and innovative work environment.
Demonstrated experience in developing and executing strategic plans that align IT initiatives with business objectives.
Expertise in managing complex projects, including planning, execution, and delivery, with a focus on meeting deadlines and budget constraints.
Ability to lead change management efforts, ensuring smooth transitions and adoption of new technologies and processes.
Strong analytical skills with the ability to identify issues, analyze data, and develop effective solutions.
Excellent communication skills, with the ability to effectively interact with stakeholders at all levels and across various functions.
Experience in managing vendor relationships and negotiating contracts to ensure optimal service delivery and support.

Nice To Haves

Knowledge of regulatory requirements and industry standards, with the ability to ensure compliance in all IT operations.

Responsibilities

Define and execute strategies for managing and scaling IT infrastructure to support organizational objectives.
Ensure IT projects and systems enhance operational efficiency and business performance.
Advise executives on technology investments and digital transformation initiatives.
Ensure security, reliability, and performance of all IT systems and applications.
Monitor system performance, identify vulnerabilities, and plan upgrades or enhancements.
Evaluate, implement, and facilitate adoption of cutting-edge technologies and tools to optimize the company's technological capabilities.
Provide leadership and direction for desktop support services, ensuring timely resolution of technical issues.
Establish standard operating procedures for troubleshooting, maintaining, and repairing desktop hardware and software.
Implement proactive measures to prevent and mitigate desktop-related disruptions.
Oversee employee-hardware and system portfolio maintenance.
Collaborate with HR, Finance, and Security to develop and deploy employee onboarding/offboarding policies and procedures to create a world-class employee experience.
Collaborate with Security to harden the company's security posture and drive the implementation of processes, procedures, and controls to support industry standard certifications like NIST, HITRUST, and SOC2 Type II.
Develop disaster recovery and business continuity plans to safeguard organizational operations.
Oversee IT projects from planning to implementation, coordinating with internal departments and external vendors.
Lead change management efforts to ensure smooth adoption of new features and functionalities across the organization.
Manage budgets, negotiate contracts, and ensure cost-effective technology solutions.
Hire, train, mentor, and evaluate IT staff.
Foster collaboration, optimize team performance, and provide guidance on technical challenges.