Director, Enterprise IT VMO

McKesson•Mississauga, ON

7d•$126,900 - $169,200

About The Position

Reporting to the Vice President, Enterprise IT Vendor Management Office (VMO) within McKesson Technology’s Operational Excellence and Governance organization, the Director, Enterprise IT VMO leads McKesson’s managed services and strategic technology supplier contract ecosystem. This role defines and drives enterprise vendor governance and accountability across managed services providers (MSPs) and strategic vendors and is responsible for supplier performance, commercial and contract management, risk management, financial management, compliance, relationship management and service optimization. The Director aligns vendor capabilities to business and technology strategies to improve and enable service delivery, operational stability and cost effectiveness. As the enterprise owner of strategic supplier relationships, this role drives continuous improvement and operational excellence across McKesson Technology (MT). This role is the primary architect and driver of McKesson’s VMO transformation. The Director will not only lead the team but will design, build, and mature the enterprise-wide frameworks required to shift the VMO from an administrative unit to a strategic engine for operational resilience and excellence with an internal client focused mindset. We are looking for a builder, not just a maintainer. The successful candidate will be someone who finds equal energy in presenting a 3-year strategy to the CIO as they do in digging through a rate card to ensure our business is protected. You are 'low-ego', collaborative and willing to do the heavy lifting required to set the foundation for a best-in-class VMO.

Requirements

Bachelor’s degree or equivalent experience required; advanced degree preferred.
13+ years of experience in IT Vendor Management, Commercial Management, Contract Management, Procurement, or Service Delivery, with at least 5 years specifically focused on maturing a VMO or a multi-vendor governance ecosystem in a complex, regulated industry.
6+ years of experience managing and building high-performing teams, including managing other people-leaders in a global, matrixed environment.
Deep functional understanding of the IT vendor contract ecosystem, including the interdependencies between Master Service Agreements (MSAs), Statements of Work (SOWs), commercial terms and Service Level Agreements (SLAs), with a proven ability to translate complex legal terms into operational execution.
Proven track record of designing and implementing VMO governance frameworks, risk registers, and reporting cycles from the ground up (not just maintaining existing ones).
Demonstrated ability to perform deep-dive financial analysis, including invoice-to-contract reconciliation, consumption-based model auditing, and "like-for-like" rate card benchmarking.

Nice To Haves

Deep expertise in managed IT services, strategic vendor management, MSP governance, relationships and service performance management.
Executive-level experience leading large-scale service delivery models and enterprise operating frameworks.
Strong financial, commercial, and contract management/business acumen.
Proven ability to lead enterprise transformation initiatives and drive operational excellence at scale.
Exceptional executive communication, stakeholder management, and influence skills.
Proven experience navigating complex, matrixed partnerships with Global Sourcing or Procurement organizations, with a track record of driving shared value and commercial transparency.
Proven ability to architect an enterprise service delivery model that aligns technical SLAs with actual business outcomes.
Ability to demonstrate a track record of driving significant value beyond mere cost-cutting, such as improving speed-to-market and reducing operational spend by enhancing vendor-led innovation.
Experience acting as a "Strategic Translator" who can explain complex contractual or operational risks to CIO and VP-level stakeholders in terms of business impact.

Responsibilities

Establish and lead enterprise-wide vendor management and governance frameworks for MSPs and strategic technology suppliers, including performance management, compliance, risk mitigation, and contract adherence.
Own strategic supplier relationships, serving as the primary executive point of contact for supplier capabilities, performance, innovation opportunities, and issue escalation.
Direct post contract execution commercial management activities including cost optimization, value realization, vendor negotiations, performance management, contract strategy, and portfolio rationalization.
Ensure adherence to McKesson vendor management policies, standards, and regulatory requirements across all managed services and supplier engagements.
Ownership of the Contractual Change Control process, ensuring all Change Notices are commercially validated, competitively priced, and aligned with the Master Service Agreement.
Proven ability to conduct forensic audits of vendor invoices against contractual rate cards, terms and resource baseline models (RU/ARU) to identify overbilling or volume variances and value for money objectives.
Design and lead the end-to-end enterprise governance framework, including contractual governance meetings/committees and Quarterly Business Reviews (QBRs) for strategic technology partners.
Drive rigor in the post-governance cycle by ensuring all actions and issues, innovation commitments, and executive escalations are tracked to resolution, holding both internal stakeholders and vendors accountable to agreed-upon outcomes.
Drive an enterprise approach to service performance effectiveness by defining metrics, governance, and performance insights that improve stability, delivery quality, and customer outcomes.
Lead strategic performance analysis, gap assessments, and opportunity identification across critical MT processes; sponsor and oversee change implementation to strengthen scalability and resilience.
Establish and mature the enterprise Service Delivery Model, including dotted-line oversight of Service Delivery Managers to ensure consistent execution and accountability.
Promote a culture of continuous improvement, operational rigor, and performance transparency across the organization.
Own the ongoing development and evolution of tools and platforms that governs McKesson’s MSP and supplier relationships, ensuring alignment with enterprise governance and performance objectives.
Provide overall governance of MT ITSM and non-ITSM processes, ensuring integration with service delivery, vendor performance, and organizational priorities.
Partner with cross-functional leaders to align processes, data, and tools that enable end-to-end service visibility and decision-making.
Lead and develop senior leaders and teams through influence and formal authority, including Directors, second-level managers, and indirect resources.
Operate as a trusted advisor to CIO staff, VPs, and executive stakeholders by providing insights on supplier strategy, service performance, and operational risk.
Analyze external market trends and vendor landscapes to proactively influence technology strategy and recommend improvements that drive enterprise value.
Ensure alignment of goals, operating plans, and performance outcomes with McKesson’s business strategy and enterprise priorities.
Partner closely with the Sourcing & Procurement (S&P) organization to bridge the gap between contract execution and operational delivery, ensuring a seamless "hand-off" from the sourcing event to steady-state management.
Serve as the primary operational feedback loop for S&P, providing data-driven insights on vendor performance, service quality, and contractual "pain points" to strengthen McKesson’s leverage in future renewals and category strategies.
Enterprise accountability for strategic supplier performance, commercial terms, managed services delivery, and service governance across McKesson Technology.
Financial accountability for vendor portfolios, service performance investments, and cost optimization initiatives.
Leadership of complex, cross-functional initiatives requiring senior-level influence, negotiation, and executive decision-making.
Direct and indirect leadership across multiple teams and disciplines, with impact spanning enterprise operations and customer outcomes.