Director of Engineering, Core Experience

Super.com

4d • Remote

About The Position

As our Engineering Director for Core Experience, you’ll lead the teams responsible for the shared member experiences that connect Super.com’s product verticals.
This organization owns key surfaces and systems including the homepage and discovery experiences, membership management, and the benefits and rewards systems that power member value. It also provides the shared platform capabilities and operational support systems needed to deliver those experiences consistently across Super.com. Together, these capabilities help members understand and access the value available across the travel, fintech, and earnings products, while giving internal teams the tools and workflows needed to support the member experience effectively.
The organization will launch with five teams, three established and two being created. You’ll report to the VP Engineering and lead a group of Engineering Managers, ensuring strong execution, technical quality, and a cohesive member experience across the platform. You’ll be a key driver of engineering standards, best practices, and improvements to our product development lifecycle. While you may occasionally jump into technical details to unblock momentum, your real impact comes from architectural leadership, organizational clarity, and elevating execution across the teams you lead.
Super.com is actively evolving how we build software as AI becomes a core part of the product development lifecycle. As a Director in this organization, you will play a meaningful role in that transformation. You will help teams adopt modern AI-enabled engineering practices, rethink how work is designed and executed, and identify opportunities where AI can meaningfully improve both product capabilities and development velocity while maintaining strong architectural and product quality standards.
Our stack includes React on the frontend and Python/Node microservices on the backend. You’ll also work with GitLab, AWS, Postgres, Redis, Datadog, Amplitude, and Snowflake as you scale our systems and elevate the engineering craft across the org.

Requirements

• At least 5 years of people leadership experience, including managing managers and senior ICs, with 2+ of those years at a Director level or equivalent.
• Proven success leading a multi-team engineering organization delivering consumer-facing products, shared platforms, or both.
• Experience building or scaling membership platforms, rewards systems, credits or loyalty mechanisms, or other shared product capabilities used across multiple teams.
• Experience owning or contributing to shared platform capabilities or product infrastructure that support multiple product areas or verticals.
• Experience partnering closely with Product, Design, Growth, Data, Operations, and Finance teams to deliver systems that power engagement, value discovery, and member support.
• Strong interest in modern AI enabled software development and a desire to help teams incorporate AI into their workflows in a thoughtful and effective way.
• Strong track record of delivering major product or platform initiatives while balancing speed, reliability, and long-term sustainability.
• Prior depth as a Senior Software Engineer or Technical Lead (3+ years minimum), with strong architectural judgment and the ability to guide senior engineers toward sound technical decisions.
• Strong understanding of modern web architectures, distributed systems, and microservice design patterns.
• Deep expertise in either backend or frontend systems design, with working knowledge across the stack to evaluate architectural tradeoffs.
• Comfortable reviewing and guiding implementations within JavaScript and Python ecosystems.
• Experience designing and operating services at meaningful scale, including performance, reliability, and observability considerations.
• Proven ability to drive strategic engineering initiatives including organizational design, OKR planning, and multi-team alignment in fast-moving environments.
• Background in startup or scale-up environments where ambiguity, speed, and iteration are part of daily life.

Nice To Haves

• Experience building membership, loyalty, rewards, or credit-based systems.
• Experience with personalization, recommendation systems, or ML-driven product experiences that improve discovery, cross-sell, or engagement.
• Experience building homepage, discovery, or engagement surfaces in consumer products.
• Experience working on shared platform capabilities that support multiple product teams or business areas.
• Experience working on systems that support customer operations or service workflows tied to the user experience.
• Experience building or integrating AI powered product features such as recommendations, automation, or intelligent user experiences.
• Experience working on consumer platforms with multiple product verticals where shared experiences connect the ecosystem.
• Familiarity with our stack and ecosystem: Python, Node, React, Postgres, Redis, Docker, AWS, and related tools.

Responsibilities

• Own the technical strategy and delivery for the Core Experience organization, ensuring we’re building the systems and experiences that help members engage with the platform, discover value, and access membership benefits across Super.com.
• Lead and develop Engineering Managers and their teams, providing coaching, clearing technical and organizational blockers, and driving strong performance across the organization.
• Own the engineering systems behind Super+ membership value, including benefits, rewards, and credits that power member experiences across product verticals.
• Lead development of key engagement and discovery surfaces, including the Super.com homepage and related experiences that help members explore the platform.
• Build and evolve the membership management platform, enabling members to manage their membership, benefits, and value across the Super ecosystem
• Develop and scale the systems that power benefits and credits, ensuring they can support new membership offerings and experiences as the platform grows.
• Provide the shared platform capabilities that allow these experiences to operate consistently across product verticals, while reducing duplication and improving delivery speed across teams.
• Support the systems and workflows that enable customer operations and service teams to deliver a smooth and effective member experience.
• Enable personalized discovery and cross-sell experiences across Super.com products in partnership with Product, Design, and Data teams.
• Help drive the organization’s adoption of modern AI enabled engineering practices. This includes evolving development workflows, enabling teams to use AI effectively across design, implementation, and testing, and identifying opportunities where AI can unlock new product capabilities.
• Ensure work is distributed effectively across teams and that collaboration with vertical product teams is clear and efficient.
• Guide architecture and system design decisions, raising the technical bar and ensuring systems scale reliably.
• Shape the organizational structure, hiring plans, and talent strategy for the Core Experience engineering group.
• Continuously improve the product development lifecycle, balancing velocity with long-term system sustainability.
• Contribute to cross-vertical engineering initiatives including architecture standards, guild leadership, and engineering best practices.
• Jump into technical discussions or code when it’s the fastest path to clarity or impact.

Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
• Everyday Perks: Weekly UberEats credits and travel discounts on Super.com help you enjoy the little things.
• Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
• Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
• Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed