Director of Engineering and Facilities

Sunset Marquis Hotel•West Hollywood, CA

9h•$150,000 - $180,000•Onsite

About The Position

An iconic West Hollywood Hotel is seeking a Director of Engineering and Facilities to provide proactive and strategic leadership for the operations, maintenance, safety, appearance and continual improvement of the hotel and its supporting facilities and systems. The position oversees all physical components of the hotel. As a member of the hotel’s leadership team, the Director’s role will entail both responding operational and maintenance issues as they arise, but, more importantly, extend to anticipation of the needs of the physical plant, identification of opportunities for improvement, establishment of a disciplined preventive-maintenance culture, leadership of the planning for capital and sustainability initiatives and management of regulatory compliance. The primary objective of the position is to inspire and initiate continual advancement of the hotel engineering services to improve the guest experience, increase departmental efficiency, and enhance the long-term performance and longevity of the property.

Requirements

Broad working knowledge of HVAC, electrical, plumbing, mechanical, refrigeration, controls, boilers, pumps, kitchen equipment, pools and spas, fire and life-safety systems, building envelope, and preventive-maintenance practices.
Demonstrated experience proactively identifying facility and system needs, developing operating and capital budgets, managing projects and vendors, interpreting plans and specifications, implementing preventive and continuous-improvement initiatives, and communicating technical issues and solutions to nontechnical stakeholders.
Working knowledge of applicable workplace-safety requirements, building and fire codes, environmental obligations, accessibility considerations, and local inspection and permitting processes.
Strong leadership, initiative, curiosity, judgment, organization, negotiation, written communication and attention to detail.
Associate or bachelor’s degree in engineering, facilities management, construction management, building systems, or a related discipline preferred.
Minimum seven years of progressively responsible hotel, resort, commercial-building, or institutional engineering experience, including at least five years leading an engineering or facilities team. Luxury hotel experience is strongly preferred.
Proficiency with computerized maintenance management systems, building automation systems, utility data, and financial reporting tools.
High volume/fast-paced environment experience required.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Proficiency with Microsoft Office applications- Word, Excel, Outlook
EPA Section 608 Universal Certification for refrigerant handling.
Certified Pool Operator or Aquatic Facility Operator credential.
Relevant trade license or certification in HVAC, electrical, plumbing, stationary engineering, or building controls.
Certified Facility Manager, Facilities Management Professional, Certified Energy Manager, or comparable facilities credential.
OSHA 30-Hour training, First Aid/CPR/AED, and incident-command or emergency-response training.
Valid California driver’s license and an insurable driving record when driving is an assigned essential function. Must be able to drive a pickup truck.
Proficient in English- verbal and written.
Must pass drug and background screening.

Nice To Haves

Opera PMS experience is a plus.
Proficient in Spanish- verbal is preferred.

Responsibilities

Maintain complete knowledge of all hotel features/services, hours of operation, policies, and procedures.
Maintain complete knowledge of all hotel room types, numbers/names, and layout.
Maintain complete knowledge of daily house count and expected arrivals/departures.
Maintain complete knowledge of in-house events and current/upcoming external events.
Provide visible, hands-on leadership for all Hotel Engineering and Facilities for the property’s 24-hour operations, establishing policies and procedures, service standards, response expectations, work priorities, and accountability for quality control and timely completion of tasks.
Develop and execute a comprehensive preventive, predictive, and corrective maintenance program for HVAC, electrical, plumbing, boilers, pumps, domestic hot water, refrigeration, kitchen equipment including quarterly removal of grease from trap, sewage and drainage pipes remain clear, elevators, fire and life-safety systems, pools, access-control systems, lighting, roofs, building envelope, grounds, and other property assets.
Maintain an accurate computerized maintenance management system, including tracking of asset inventories, equipment histories, warranties, manuals, preventive-maintenance schedules, work orders, labor and material usage, inspections, and closeout documentation; actively analyzing the data to identify recurring failures, adverse trends, emerging risks, and opportunities to improve reliability, efficiency, and asset life.
Conduct frequent, self-directed property walks and room inspections with a discerning eye for details that fall short of the hotel’s standards; identify conditions affecting safety, code compliance, energy use, guest comfort, luxury presentation, efficiency, and asset life before they are noticed by guests or develop into larger problems; assign corrective actions, establish deadlines, and verify project completion.
Anticipate and prevent issues that may adversely impact guest experience through disciplined inspection, trend analysis, planning, and timely intervention. When an issue or operational emergency occurs, respond promptly, coordinate service recovery with hotel leaders, communicate realistic timelines, determine and correct the root cause, and implement measures to prevent recurrence.
Serve as the hotel’s technical leader during power failures, floods, leaks, fire alarms, elevator entrapments, utility interruptions, equipment failures, severe weather, earthquakes, and other emergencies; participate in incident command and business-continuity planning.
Recruit, train, schedule, coach, and evaluate engineering employees; establish technical-development plans, shift coverage, call-out protocols, safety expectations, and succession planning.
Ensure employees and contractors are trained and follow lockout/tagout, hazard communication, electrical safety, ladder and fall protection, confined-space, respiratory-protection, hot-work, high pressure hydro jet system, personal protective equipment, ergonomics, and other applicable safety procedures.
Manage department payroll, labor productivity, operating expenses, repair and maintenance budgets, inventory and cost controls, purchasing, and financial forecasts.
Develop and continuously updated annual and multiyear capital improvement plans using condition assessments, lifecycle analysis, risk, guest impact, code requirements, sustainability objectives, emerging technology, while remaining mindful of ROI aspirations for capital deployment.
Lead renovation, repair, and capital projects from concept through closeout, including design coordination, permitting, bidding, contract administration, shutdown planning, quality control, commissioning, punch lists, and warranty management.
Select and oversee qualified vendors, consultants, and contractors; verify insurance, licensing, safety compliance, work quality, invoicing, site conduct, and adherence to hotel security and guest-privacy requirements.
Maintain required permits, inspection records, testing certificates, equipment logs, safety documentation, and corrective-action records; coordinate professionally with authorities having jurisdiction and third-party inspectors.
Oversee fire and life-safety readiness, including alarm and suppression systems, emergency generators, fire pumps, extinguishers, egress components, testing schedules, impairment controls, drills, and documentation in partnership with Security and hotel leadership.
Oversee energy, water, waste, and sustainability programs; establishing performance targets, monitor results to ensure objectives are being met.
Maintain water-management and indoor-environmental-quality programs addressing pools and spas, domestic water, cooling systems, moisture intrusion, mold prevention, ventilation, and other building-health concerns within assigned responsibility.
Proactively partner with other Key Hotel Department heads to identify recurring concerns, minimize disruption to operations, and develop engineering solutions that support hotel activities.
Establish critical spare-parts levels, shop organization, tool accountability, chemical storage, key control, mechanical-room standards, and secure access to restricted building areas.
Prepare concise, forward-looking facility reports for the General Manager and ownership; accompany identified concerns with practical options, recommended actions, ownership, and target completion dates.
Remain current on building technology, hospitality engineering practices, applicable codes, regulatory developments, and innovative solutions; build an external network of technical resources, attend relevant training, maintain professional credentials, and proactively recommend pilots, upgrades, and operating changes that can improve the property.
Perform other job-related duties as assigned, consistent with business needs and the employee’s qualifications.