Director of Engagement

C.A. Fortune•Chicago, IL

20h•$110,000 - $120,000•Hybrid

About The Position

C.A. Fortune is seeking a Director of Engagement to manage national top client partnerships, focusing on strategic initiatives. This role involves leading strategy sessions, business reviews, developing and tracking KPIs, and providing recommendations. It's a highly visible position that requires cross-functional collaboration with internal teams and executive leaders.

Requirements

Bachelor’s Degree
7-10+ years CPG industry sales and category management experience
Strong presentation, communication and leadership skills
Must demonstrate sales planning, forecasting and sales execution experience
Aptitude to effectively interpret and use multiple information sources to develop strategic plans
Proven ability to build and maintain strong, effective relationships with clients and cross-functional groups
Proficient in spreadsheet and presentation software; problem solver; well-developed organizational, communication and time management skills
Confident in change management
Ability to read, interpret, present data – SPINS, Nielsen, IRI

Nice To Haves

Client Management and/or Agency Experience strongly preferred
Prior experience with SPINS, Nielsen, and IRI
Understanding of the C.A. model

Responsibilities

Client relationship management nationally for select C.A. Fortune client partnerships, overseeing partnerships across every pillar within C.A. Fortune
Strategic leadership - analyze and track macro level Key Performance Indicators (KPIs) for client’s book of business & provide recommendations, action items and consultative advice as a CPG expert
Partner with Sales Development team on client’s selling priorities – give guidance to strategic approach
Lead 1-2 annual executive, top-to-top meetings and/or business reviews between C.A. Fortune executives and client’s executives for each client
Identify and build leads for existing client partnership expansion opportunities
Advise clients on channel goals, marketing strategy and retail execution
Key point of contact for internal relationships with account personnel including executives, retail, accounting, branding, ecommerce, sales and finance
Revenue forecast management – develop annual budget rooted in analytics in partnership with Sales Development team
Develop and track KPI’s to ensure mutual partnership success - This includes but not exclusive to goals related to sales, distribution, pricing, shelving placement, promotional volume and promotional spend management
Establish regular communication with clients and internal stakeholders that lead to strong working relationships
Lead onboarding for new clients assigned to desk
Works collaboratively with leadership positions across all pillars of organization (i.e. Sales Development, Retail, ECOM, Marketing, Finance, Support, Sales, etc.)
Able to lead cross-functional teams towards common goals
Develop annual corporate bonuses rooted KPIs that benefit both the client and C.A. Fortune
Provide clients relevant information for their brand/categories on a regular basis
Ability to oversee initiatives and motivate others to execute without being involved in the day-to-day