Director of End User Experience

Johnson Brothers • Saint Paul, MN

8d • $124,000 - $189,000

About The Position

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry! The Director of End User Computing (also known as End User Experience) is responsible for the strategy, design, delivery, security, and continuous improvement of all end-user technologies across the organization. This role ensures employees have a secure, reliable, and intuitive digital workplace that maximizes productivity and collaboration while meeting enterprise security and compliance standards. This position owns the full lifecycle of end user devices and services—including desktops, laptops, mobile devices, collaboration platforms, conference room technologies and printing—as well as Microsoft 365. The Director partners closely with Information Security, Infrastructure, HR, Facilities, and both IT and Business leaders to deliver a consistent, modern end user experience across all locations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 10+ years of progressive IT experience, with significant leadership in End User Computing, Digital Workplace, or End User Experience.
• Proven experience managing enterprise desktop, laptop, and mobile environments at scale.
• Strong expertise with Microsoft 365, the Microsoft suite of tools for endpoint management, and patching strategies.
• Hands‑on experience with Jamf and Apple device management (iOS/iPadOS).
• Experience managing collaboration platforms (Teams, Zoom) and conference room technologies.
• Experience deploying and managing enterprise printing solutions, including PaperCut.
• Demonstrated ability to partner with Information Security on endpoint and user‑focused security initiatives.

Nice To Haves

• Familiarity with Zero Trust, modern endpoint security models, and device compliance frameworks.
• Experience leading geographically distributed teams and environments.
• Relevant certifications (e.g., Microsoft, Apple, ITIL, CISSP, or similar).

Responsibilities

• End User Experience Strategy & Leadership Define and execute the enterprise End User Computing (EUC) and End User Experience strategy aligned with business objectives and security requirements.
• Lead and mentor EUC teams, vendors, and managed service providers responsible for end‑user technologies.
• Establish standards, roadmaps, policies, and lifecycle management practices for all end‑user devices and services.
• Act as a senior stakeholder and advocate for employee experience across technology platforms.
• Desktop & Laptop Management Own the architecture, design, configuration, deployment, and lifecycle management of all corporate desktops and laptops across Windows and Mac OS.
• Ensure standardized builds, hardware refresh cycles, asset management, and secure device configurations.
• Oversee endpoint management platforms and processes, including software distribution, monitoring, and remote support.
• Ensure routine monthly patching and vulnerability remediation for all endpoints in alignment with security policies.
• Endpoint Security & Compliance Partner with Information Security to implement and maintain endpoint security controls, including hardening standards, encryption, endpoint protection, and compliance monitoring.
• Ensure endpoints meet regulatory, audit, and internal security requirements.
• Lead response and remediation efforts related to endpoint security incidents and vulnerabilities.
• Microsoft 365 Platform Ownership Own the strategy, configuration, governance, and adoption of Microsoft 365 services, including identity, productivity, and collaboration tools.
• Establish governance models, security controls, and lifecycle management for M365 services.
• Drive user adoption, training, and continuous improvement of the M365 platform to enhance productivity.
• Mobility Program Own the enterprise mobility program, including iPad and iPhone lifecycle management.
• Manage Jamf as the primary mobile device management (MDM) platform, including configuration, security policies, app deployment, and compliance reporting.
• Ensure secure access to corporate resources from mobile devices while maintaining a positive user experience.
• Manage our cellular carriers – device deployment, cost optimization, billing and vendor management.
• Collaboration Tools & Conference Rooms Own and manage collaboration platforms, including Microsoft Teams and Zoom.
• Oversee the design, deployment, and ongoing support of conference room technologies across all locations.
• Ensure seamless, reliable meeting experiences with standardized room designs, hardware, and support models.
• Printing Infrastructure Own enterprise printing strategy and operations across all locations.
• Lead deployment, configuration, and ongoing management of PaperCut across all devices and sites.
• Drive cost optimization, security, and sustainability initiatives related to printing services.

Benefits

• Johnson Brothers offers eligible team members and their dependents comprehensive health benefits and programs, which include medical, dental, vision, life insurance, health savings and flexible spending accounts.
• Other benefits for eligible team members include 401(k) with an employer match, short term disability coverage, company-paid long term disability insurance, generous paid time off (PTO) plans and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees