End User Engineer

Zumiez•Lynnwood, WA

19h•$78,000 - $115,000•Hybrid

About The Position

The role is explicitly allocated at 70% End User Engineering and 30% DSAR & Privacy coordination. This End User Engineer role directly impacts the day-to-day experience of every Zumiez employee—from store associates to corporate teams. By combining engineering, automation, and user support, the End User Engineer ensures technology is not a blocker but an enabler of the brand’s culture, agility, and customer experience. The End User Engineer is responsible for designing, implementing, and supporting the technology experience for Zumiez end users across stores, distribution centers, and the home office. This role bridges Service Desk operations and platform engineering by owning endpoint systems, automation, and user-facing infrastructure to deliver a scalable, reliable, and modern workplace experience. This position plays a critical role in enabling productivity across retail stores, corporate employees, and distribution operations through continuous improvement of endpoint management, identity services, and support tooling. The DSAR Coordinator is responsible for managing the end-to-end lifecycle of Data Subject Access Requests (DSARs) in compliance with applicable U.S. state privacy laws and Canadian privacy legislation. The DSAR portion of the role serves as both an operational responsibility and a strategic engineering objective: while continuing to fulfill DSAR obligations, the role is expected to learn the DSAR lifecycle end-to-end and then design and build an automated, scalable process. While serves as the central point of contact for all consumer privacy requests, ensuring timely responses within applicable regulatory deadlines across U.S. and Canadian jurisdictions, while coordinating with internal teams and an external privacy advisory partner to fulfill obligations accurately and completely.

Requirements

Endpoint management (Intune, JAMF, or equivalent)
Microsoft 365 ecosystem (Exchange, Teams, SharePoint)
Identity platforms (Entra ID / Okta)
Automation and scripting (PowerShell, Power Automate, APIs)
Cross-domain troubleshooting (endpoint, SaaS, identity)
ITIL-aligned service delivery (incident, request, problem management)
Ability to operate between support and engineering functions
Documentation, standardization, and process improvement
Strong cross-functional partnership (Service Desk, Security, Infrastructure, Vendors)
Clear communication across technical and non-technical audiences
Influence without authority
Continuous improvement and intellectual curiosity
Bias toward automation and systemization
Focus on scalable, repeatable solutions
Advancing from execution-oriented engineering to system design and architecture ownership, including increased ownership of automation, platform design participation, and development of scalable engineering patterns.
Windows and Mac OS operating systems
M365 apps including Power BI and Power Automate
End user hardware and software including peripherals common to the retail environment (barcode scanners, receipt printers, etc.)
Structure Query Language and reporting tools such as Excel, Power BI, etc.
Equivalent transferable experience in privacy, compliance, legal operations, data governance, or detail-oriented coordination / operations work
General awareness of consumer privacy rights across U.S. states and Canada
Comfortable learning and operating OneTrust or similar privacy workflow platforms
High attention to detail and discretion when handling personal data

Nice To Haves

Humble, curious, and a voracious learner with a growth mindset
Forward thinking, creative, collaborative and positive
Ability to handle challenging and ambiguous situations with patience and professionalism
Demonstrated ability to solve problems and build solutions utilizing technologies mentioned above
Commitment to providing world class customer service.
Hands-on experience with OneTrust, SQL, CIPP/US, or exposure to GDPR / VCDPA is a plus

Responsibilities

Design, implement, and maintain endpoint management platforms (e.g., Intune, JAMF, device lifecycle tooling)
Standardize device configurations, security baselines, and deployment processes
Support OS lifecycle management, patching, and compliance enforcement
Partner with Service Desk to resolve complex Tier 2/3 end user issues
Improve end user experience through proactive monitoring and issue prevention
Define and maintain end-user technology standards (hardware, software, access)
Identify opportunities to automate repetitive support tasks and workflows
Build and maintain automation solutions (e.g., Power Automate, scripting, integrations)
Improve operational efficiency across onboarding, offboarding, and service requests
Support identity and access management processes across platforms (e.g., Entra ID)
Assist with access provisioning, troubleshooting, and governance alignment
Own and support key end-user platforms and integrations (e.g., M365, endpoint tools, email routing)
Collaborate with infrastructure, security, and application teams on cross-platform initiatives
Lead or contribute to IT initiatives such as endpoint modernization, store onboarding, and platform enhancements
Deliver solutions with a focus on scalability, automation, and long-term maintainability
Manage incoming DSARs through the OneTrust platform, including monitoring the webform queue, overseeing the automated identity verification workflow, and ensuring requests are correctly categorized and routed upon intake.
Authenticate requestors in accordance with applicable identity verification requirements.
Maintain an accurate, up-to-date request tracker to monitor status, deadlines, and outcomes.
Serve as the internal point of contact for OneTrust configuration questions related to the DSAR webform and verification processes.
Own the SLA calendar for all active requests, ensuring responses are delivered within the applicable statutory deadline — 45 days for U.S. requests, 30 days for Canadian requests.
Proactively escalate at-risk requests to prevent SLA breaches.
Coordinate data collection and fulfillment tasks delegated to cross-functional teams (IT, Engineering, Marketing, HR, Digital, Customer Support, etc.), including assigning tasks, setting internal deadlines, following up on outstanding items, and escalating to managers when teams are unresponsive.
Follow up persistently with internal stakeholders to keep requests on track without direct authority over those teams.
Conduct portions of data extraction and collation directly, depending on system access and request type.
Review and package personal information for delivery to requestors in a clear, accessible format.
Apply appropriate redactions and exemptions before disclosure, in line with legal guidance.
Maintain standard operating procedures for DSAR handling across all request types: Access, Deletion, Update/Correction, Opt-Out of Sale, Limit Use and Disclosure of Sensitive Personal Information, and Appeal.
Maintain and optimize OneTrust workflow configurations to support efficient request routing and SLA tracking.
Participate in quarterly review meetings with Zumiez’s external privacy advisory partner (Protiviti) to implement any updates to webform configurations or OneTrust workflows driven by regulatory changes.
Document decisions, extensions, and denials with clear rationale for audit purposes.
Learning about the full DSAR lifecycle and requirements
Design and build an automated DSAR process
Transition from manual fulfillment to scalable automation while continuing to fulfill requests
Produce regular reports on DSAR volumes, SLA performance, and trends for the Privacy Manager.
Flag patterns that may indicate broader data governance issues.