Director of Employee Benefits Operations

Hub International Insurance•Omaha, NE

About The Position

As a Director of Employee Benefits Operations, you will have accountability and responsibility to manage and support the Team Leaders and Team Members. The Director will assist in establishing and optimizing resources, tools, and processes within client servicing for the Employee Benefits Department. The Director will work with the department leaders across the region, including IT, sales, customer service/account management, finance and HR. This role will oversee the day-to-day operations and management of the Employee Benefits service teams. This position will be responsible for managing and maintaining a highly driven team of professionals with a shared focus on HUB Corporate and GPL Employee Benefits strategies, goals and directives.

Requirements

Bachelor’s degree from an accredited college or university preferred
5 years of experience in benefits brokerage, insurance or employee benefits customer service, account administration, or a related field preferred
5 years previous management or organizational leadership experience preferred
An equivalent combination of education and/or relevant work experience may be substituted in lieu of minimum qualifications
State life and health insurance license, or ability to obtain, required
Professional designation through CEBS or HIA preferred
Strong background in operations within a service-based environment
Experience with developing budgets and writing business plans
Proven track record of driving accelerated growth of operations
Experience building high performing teams, including the ability to recognize and cultivate rising talent
Strong written and verbal communication
Adept at transitioning seamlessly from a strategic level vision to day-to-day tactical operations
Working knowledge of data analysis and performance/operational metrics
Team player with a great attitude, self-motivation and the ability to work in a fast-paced environment
Strong communication, interpersonal, multi-tasking, and organizational skills.
Must be thorough, detail-oriented and is responsible for working with confidential information
Ability to accommodate immediate requests, perform under short deadlines and coordinate multiple jobs

Responsibilities

Direct the services of the department within the accepted principles and practices of the HUB Broker and GPL Regional standards.
Manage all aspects of strategic, operational and administrative excellence including budget preparation, resource allocation, growth & mentorship, compliance, performance evaluations, workflow efficiencies, and identifying opportunities for efficiency and savings within department.
Develop operational tools, processes, and procedures that allow the business to continue to scale with new acquisitions.
Drive operational efficiencies and improvements that promote a culture of continuous improvement across the division.
Overall management of assigned area; support Team Leaders in ensuring all HUB and GPL standards are being met.
Measure, track and monitor team performance in accordance with strategic and daily productivity.
Provide feedback and recommendations based on key measurements.
Provide guidance, communication, accountability, surrounding GPL initiatives, systems, and acquisition integration.
Manage overall annual performance evaluation process – guide, coach and mentor Team Leaders as required.
Provide guidance as it relates to career pathing, CE needs, training of Team Members within the team.
Work with Practice Leader, CSO and COO to maintain synergy with HUB Corporate goals, carrier requirements, and the needs of GPL Clients.
Approval of expenses, budgets, merit increases related to the Employee Benefits Team.
Ensure accountability to adherence the three C Carriers and any related programs.