Director of Emergency Services

UT Southwestern Medical Center • Dallas, TX

4d • Onsite

About The Position

This position directs 24/7 Emergency Department operations, ensuring safe, timely, and efficient patient care across nursing, registration, ancillary services, and patient flow functions. The role involves leading emergency department throughput and capacity management, including oversight of patient arrival patterns, triage processes, bed assignment, length of stay, boarding, left-without-being-seen rates, and surge response. The Director partners with medical leadership and hospital operations to coordinate admissions, transfers, and discharges, resolving system constraints that affect emergency department flow. This role also involves developing, implementing, and evaluating clinical and operational initiatives to improve quality, safety, patient experience, and regulatory compliance within the emergency department. Additionally, the Director oversees emergency department staffing models, scheduling, and workforce deployment to align labor resources with patient volume, acuity, and operational demand. The position maintains accountability for emergency department financial performance, including budget development, labor productivity, resource utilization, and cost containment. It ensures compliance with all applicable regulatory, accreditation, and legal requirements, including EMTALA, CMS Conditions of Participation, and Joint Commission standards. The Director leads emergency preparedness, disaster response planning, and coordination with hospital and community partners during mass casualty events or system disruptions. This role builds collaborative relationships with internal departments and external stakeholders to support operational integration and organizational priorities. The Director uses performance data and quality metrics to identify trends, monitor outcomes, and guide continuous improvement initiatives. The position supervises managers and supervisors, establishes performance expectations, provides coaching and development, and promotes workforce engagement and retention. Other duties as assigned in support of emergency services leadership.

Requirements

• Bachelor's Degree in Nursing or related field.
• 5 years of progressively responsible leadership experience in an emergency department or acute care operations.
• (BLS) BASIC LIFE SUPPORT course accredited by the American Heart Association (AHA) or American Red Cross (ARC)

Nice To Haves

• (RN) REGISTERED NURSE

Responsibilities

• Directs 24/7 Emergency Department operations, ensuring safe, timely, and efficient patient care across nursing, registration, ancillary services, and patient flow functions.
• Leads emergency department throughput and capacity management, including oversight of patient arrival patterns, triage processes, bed assignment, length of stay, boarding, left-without-being-seen rates, and surge response.
• Partners with medical leadership and hospital operations to coordinate admissions, transfers, and discharges, resolving system constraints that affect emergency department flow.
• Develops, implements, and evaluates clinical and operational initiatives to improve quality, safety, patient experience, and regulatory compliance within the emergency department.
• Oversees emergency department staffing models, scheduling, and workforce deployment to align labor resources with patient volume, acuity, and operational demand.
• Maintains accountability for emergency department financial performance, including budget development, labor productivity, resource utilization, and cost containment.
• Ensures compliance with all applicable regulatory, accreditation, and legal requirements, including EMTALA, CMS Conditions of Participation, and Joint Commission standards.
• Leads emergency preparedness, disaster response planning, and coordination with hospital and community partners during mass casualty events or system disruptions.
• Builds collaborative relationships with internal departments and external stakeholders to support operational integration and organizational priorities.
• Uses performance data and quality metrics to identify trends, monitor outcomes, and guide continuous improvement initiatives.
• Supervises managers and supervisors, establishes performance expectations, provides coaching and development, and promotes workforce engagement and retention.
• Performs other duties as assigned in support of emergency services leadership.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Director