1-800-BOARDUP Director of Emergency Services

Fortify Companies•Portsmouth, NH

9d•Onsite

About The Position

As Director of Emergency Services for 1-800-BOARDUP, you are the face of our organization within the emergency response community. This is a highly visible, relationship-driven role focused on supporting fire and disaster victims while building trusted partnerships with fire departments, law enforcement, emergency management teams, and community organizations. You will lead local market development efforts, increase brand awareness, and ensure seamless coordination between victims, emergency responders, and Insurcomm’s operations team. This is not a desk job—it is a field-based role requiring regular presence at fire scenes, fire stations, and community events. Think of this role as a community connector and advocate: you bring compassion to victims, credibility to first responders, and growth to the business.

Requirements

Strong interpersonal and relationship-building skills with the ability to engage diverse stakeholders
Professional presence and communication skills in high-pressure environments
Ability to work independently in a field-based, community-facing role
Strong organizational skills with attention to detail and follow-through
Willingness to be on-call and respond to emergencies as needed
Valid driver’s license and reliable transportation

Nice To Haves

Experience in fire service, emergency response, restoration, insurance, or related industries
Familiarity with local emergency response networks and agencies
Sales, business development, or community outreach experience
Experience working with victims or in crisis-response environments

Responsibilities

Develop and maintain relationships with fire departments, police, EMS, dispatchers, emergency management directors, and Red Cross personnel
Schedule and conduct meetings with fire chiefs, line officers, and personnel across all shifts to educate on 1-800-BOARDUP services
Meet with fire marshals, arson investigators, and local officials to position Insurcomm as a trusted partner
Represent the brand at fire scenes, fire stations, and community events
Organize and participate in charity fundraising events that engage first responders and give back to the community
Provide direct support and guidance to fire and disaster victims through the 1-800-BOARDUP Victim Assistance Program
Conduct timely follow-up communication with homeowners within the first 48 hours after an incident
Assist in distributing victim assistance materials and ensuring resources reach those in need
Maintain a compassionate, service-first approach during high-stress situations
Partner closely with board-up crews, estimators, and sales teams to ensure a seamless customer handoff and positive experience
Support field crews when needed and reinforce safety and quality expectations
Maintain visibility throughout the customer lifecycle to build trust and satisfaction
Track fire incidents and analyze local activity to identify growth opportunities and outreach priorities
Maintain an up-to-date database of fire departments, emergency contacts, and service areas
Develop and execute local awareness strategies aligned with company goals
Deliver presentations to departments and community groups to reinforce brand positioning
Complete required onboarding and training programs, including the 1-800-BOARDUP Fast Track and 120-Day Plan
Submit regular activity reports, including board-up volume and engagement metrics
Contribute to annual budgeting and take ownership of performance against local market goals
Participate in monthly calls and strategic alignment sessions with leadership