Director of Emergency Services

Paul Davis Restoration of the South Region•Houston, TX

4d•$100,000 - $110,000•Onsite

About The Position

Join the Paul Davis Team! The Director of Emergency Service will be working within our Emergency Services Department. The Director's primary responsibility is to ensure growth and development of the Emergency Services Department's business and staff. Are you motivated by a drive to serve others and achieve results? Do you thrive as an independent yet collaborative team player who takes initiative and gets things done? Are you comfortable with a fast-paced work environment where urgency is key? Do you have a keen eye for detail and ensure thoroughness in your work? If so, we welcome you to join our exceptional team!

Requirements

Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Knowledge of emergency services within the restoration industry
Customer Service, Communication and Administrative Skills
Coaching and leadership skills
Effective meeting and Strategic planning skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, Luxor, Sage, Contractor Connection, ADP, SharePoint, and One Drive
Ability to create documents and invoices
Ability to answer and communicate with customers over the phone and face to face
Ability to work independently
Ability to coordinate multiple jobs within the same time frame
Ability to oversee a staff of up to twenty employees
Stress Management and Composure
Maintain a level of confidentiality
High School Diploma or GED required
5+ years experience in a Management or Leadership role within the Restoration Industry
3+ years experience within the Emergency Services Department within the Restoration Industry

Nice To Haves

Associate Degree or bachelor’s Degree
IICRC certifications
Restoration Experience

Responsibilities

Management and delegation of Emergency Services Department staff
Recruit, train and coach Emergency Services Department staff
Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff
Participate in the hiring process
Conduct monthly staff meetings
Use tools and reporting to budget and margin results
Drive response, urgency and safety
Promote morale and engagement
Recruit vendors and subcontractors; ensure subcontractor compliance
Communicate and negotiate with insurance carriers
Maintain and create good relationship with insurance carriers and vendors
Auditing of customer service complaints
Manage and exceed expectations for job profit
Ensure production meets the set Gross Profit goals
Collection of payment from closed jobs
Monitor and address safety issues and practice safety practices including proper PPE
Marketing and sales of your company services to current and potential client base, insurance carriers, and industry professionals
Collect Accounts Receivable
Attend industry related trainings
All other duties as assigned