Director of Education

Family Service•San Antonio, TX

About The Position

The Director, Education is an ambassador of the Agency mission and for the service delivery framework aligned with the Social Determinants of Health through a trauma informed lens. The Director, Education is responsible for the administration and management of the assigned program area(s), and is the key leadership liaison with direct service staff, stakeholders, and agency’s senior leadership team. The Director, Education is responsible for delivery of all contracts and corresponding deliverables in the assigned area or areas of responsibility. The Director, Education is also responsible for overall oversight and monitoring of day-to-day operations, and providing leadership and mentoring of staff to ensure the on-going relevancy of services and that service recipients receive culturally-relevant services that are customer service friendly, based on successful practices, efficiently delivered with measurable outcomes and operations are aligned with the Agency’s Balanced Scorecard.

Requirements

Bachelor’s degree required in education, health, social work, or other related human service field.
Five (5) years experience.
Previous experience working in the non-profit human services environment to include low-income, minority, multi-problem families required.
Five (5) years previous experience in directing/supervising staff and contracts in the achievement of agency and stakeholder goals.
Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation.
Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.
State of Texas vehicle operator’s license and proof of liability insurance.

Nice To Haves

Master’s degree preferred.
Fluent in English and Spanish (read, write, and speak) desirable.

Responsibilities

Administration and management of assigned program area(s).
Key leadership liaison with direct service staff, stakeholders, and agency’s senior leadership team.
Delivery of all contracts and corresponding deliverables in the assigned area or areas of responsibility.
Overall oversight and monitoring of day-to-day operations.
Providing leadership and mentoring of staff to ensure the on-going relevancy of services.
Ensuring service recipients receive culturally-relevant services that are customer service friendly, based on successful practices, efficiently delivered with measurable outcomes.
Aligning operations with the Agency’s Balanced Scorecard.
Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies.
Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families.
Strengthen staff and client well-being by addressing the social determinants of health: Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement.