Director Of Dining Technology- University Of Utah, Salt Lake City, Ut

Compass Group•Salt Lake, UT

7d•Onsite

About The Position

At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Requirements

Excellent verbal and written communication skills
One plus years of experience with PC hardware and software installation, problem diagnosis, troubleshooting and resolution in a LAN/WAN environment
Commitment to providing excellent customer service
Extensive hands-on knowledge of user support procedures and processes
Ability to diagnose and fix software and hardware configuration problems
Ability to establish and maintain strong working rapport with users, vendors and LAN admin/engineering staff
Ability to lift and carry PCs and other computer hardware

Nice To Haves

Knowledge of Windows 2000, Windows NT, Windows 95, Windows 98
Knowledge of Microsoft Office 97 & 2000; Microsoft Outlook 98 & 2000
Preferred knowledge of Microsoft Windows XP and Office XP
Working knowledge of Windows NT, Active Directory & Exchange administration
Knowledge of RAS, VPN, PCAnywhere and other remote connectivity tools

Responsibilities

Answers IT helpdesk telephone calls from both Corporate and remote employees; troubleshoots and resolves majority of computer problems on telephone
Troubleshoots and resolves on-site desktop computer problems
Tracks and reports on helpdesk calls and provides timely response to support requests, following through to ensure user satisfaction
Provides initial LAN, computer hardware, Windows, Microsoft Office and remote communication support
Ensures timely installation/upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc.
Coordinates physical setup and configuration of PCs, printers and other peripherals
Ensures compliance with support call procedures related to timing, reporting and follow through