DIRECTOR OF DINING SERVICES, HEALTHCARE

Compass Group•Anderson, IN

3d•Onsite

About The Position

As the Director of Dining Services, you will provide overall leadership for a 125-bed acute care hospital dining services operation. This role is responsible for leading and developing a team of approximately 30 hourly associates and 2 salaried managers while ensuring outstanding patient, guest, and client satisfaction. The ideal candidate will be a highly visible, hands-on leader who excels in employee engagement, customer service, and client relationship management. We are seeking someone who can build a positive team culture, drive operational excellence, and deliver a hospitality-focused dining experience for patients, visitors, and hospital staff.

Requirements

Minimum of 3 years of foodservice management experience required.
Proven success leading, developing, and engaging teams in a service-driven environment.
Strong customer service, patient satisfaction, and client relationship management skills.
Experience managing budgets, labor costs, and operational financial performance.
Demonstrated ability to lead in a fast-paced environment while driving quality, safety, and service excellence.
Passion for hospitality, team development, and creating exceptional experiences for patients, customers, and clients.

Nice To Haves

Associates or Bachelor's degree in Hospitality, Food Service Management, Nutrition, Business, or a related field preferred.
Healthcare, hospital, senior living, or other healthcare dining experience strongly preferred.

Responsibilities

Lead, coach, and develop a team of 30 hourly associates and 2 salaried leaders to achieve operational and service excellence.
Foster a culture focused on employee engagement, accountability, recognition, and continuous improvement.
Build and maintain strong relationships with hospital leadership, department partners, patients, visitors, and customers.
Oversee all daily dining services operations, ensuring exceptional patient satisfaction and customer service outcomes.
Partner closely with culinary leadership to deliver high-quality food, innovative menus, and exceptional dining experiences.
Drive performance through financial management, including budgeting, forecasting, labor management, and P&L accountability.
Monitor quality, safety, sanitation, and regulatory compliance standards throughout the operation.
Analyze operational and patient satisfaction metrics and implement action plans to achieve performance goals.
Lead the implementation of new programs, initiatives, and best practices that enhance the overall dining experience.
Serve as the primary client liaison, ensuring a high level of responsiveness and partnership with hospital stakeholders.