Director of Digital Transformation and Learning

City of Rochester • Rochester MN 55904, MN

5d

About The Position

The City of Rochester is seeking a Director of Digital Transformation and Learning to enhance organizational effectiveness through technology, learning, and innovation. This role focuses on empowering staff to use AI, automation, data, and digital tools responsibly, alongside business analysis and process improvement, to improve public services and efficiency. The position operates at an enterprise level, collaborating across departments to identify improvements, build workforce capabilities, and support the adoption of scalable solutions. A primary responsibility is leading technology learning and development to equip City staff with the necessary skills for a digital environment. The Director acts as a liaison between business needs and technology, translating complex concepts into actionable strategies and fostering a culture of continuous improvement and innovation.

Requirements

• A Bachelor’s Degree in Information Systems, Data Science, Learning Design, Project Management, AI Engineering or a related field, and five (5) years of experience in business analysis, systems analyst, learning and development, digital transformation, or a related role.
• OR A Master's degree in Information Systems, Data Science, Learning Design, Project Management, AI Engineering and one (1) year of full-time employment experience in business analysis, systems analyst, learning and development, digital transformation, or a related role.
• OR An equivalent combination of education or experience.
• Valid driver's license

Nice To Haves

• Experience in training, facilitation, change management, or enterprise initiatives is preferred.

Responsibilities

• Lead the organization-wide strategy for technology learning and development, including AI, data tools, automation, and core digital platforms.
• Develop a structured digital fluency framework to build baseline and advanced competencies across the workforce.
• Assess organizational skill gaps and training needs, aligning and leading learning priorities with City strategic goals.
• Design and deliver scalable, high-impact learning experiences, including workshops, toolkits, playbooks, and self-service resources.
• Create engaging, hands-on training content using real City use cases to drive practical application.
• Partner with departments to build confidence and independence in using digital tools to improve daily work.
• Evaluate learning effectiveness through adoption metrics, feedback, and performance outcomes, continuously improving offerings.
• Partner with departments to understand business needs, map workflows, and identify opportunities to improve services and efficiency.
• Apply business analysis, process improvement, and human-centered design practices to support operational enhancements.
• Identify and evaluate opportunities to leverage AI, automation, data, and other digital tools to improve City operations.
• Support the design and implementation of practical, scalable solutions aligned with organizational priorities.
• Conduct pilots and evaluations of emerging technologies to determine suitability for municipal use.
• Translate complex technical concepts into clear, actionable recommendations for staff and leadership.
• Document and communicate outcomes, including measurable improvements in service delivery, efficiency, and user experience.
• Serve as a liaison between departments and technical teams, ensuring alignment between business needs and technology solutions.
• Lead and support change management efforts to ensure successful adoption of new tools, processes, and practices.
• Promote a culture of innovation, continuous improvement, and learning across the organization.
• Develop and share success stories, replicable practices, and lessons learned to scale impact.
• Engage with regional, community, and educational partners to support digital literacy and innovation initiatives.
• Support the development of governance frameworks, guardrails, and best practices for AI and digital tool use.
• Partner with IT, Legal, and leadership to ensure alignment with security, privacy, and compliance standards.
• Promote responsible, ethical, and transparent use of technology in alignment with public sector values.
• Stay current on emerging trends in AI, digital strategy, workforce development, and public-sector innovation.
• Perform other duties as assigned or necessary.

Benefits

• This position is eligible for benefits offered by the City of Rochester.

What This Job Offers

• Job Type: Full-time
• Career Level: Director