Director of DevOps

City of New York • New York, NY

6d • $130,000 - $154,000

About The Position

The New York City Comptroller’s Office, Bureau of Information Systems, is seeking a Director of DevOps to oversee and manage a team of DevOps Engineers and Systems Administrators. This role is crucial for ensuring application optimization and maintaining high application uptime. The Director will also play a strategic part in the intake process for new IT projects for the DevOps team, oversee critical infrastructure upgrades, and contribute to data integration initiatives. The position has a hands-on component, supporting Active Directory provisioning, Office365 administration, ATP monitoring, security administration, and MS security updates.

Requirements

• Must be a current City of New York employee serving in a permanent Civil Service title of Computer Systems Manager; or, currently reachable on the open competitive civil service list for Computer Systems Manager title.
• A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties.
• OR A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described above.
• OR A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described above.
• OR A satisfactory combination of education and experience equivalent to the above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described above.
• In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience.
• Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience.
• Undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity.

Nice To Haves

• Active Directory provisioning
• Office365 administration
• ATP monitoring
• Security administration
• MS security updates

Responsibilities

• Lead work groups to develop enterprise IT standards and oversee the execution and adherence to enterprise standards.
• Become the resident expert on Citywide technology policies as established and disseminated by OTI.
• Lead necessary analysis to further the direction of enterprise IT.
• Manage DevOps engineer team responsible for infrastructure, system administration and product deployment, including off-hour support.
• Oversee support of the production and non-production environments.
• Oversee execution of break fixes in the production and non-production environments.
• Oversee the management, support and maintenance of our technology portfolio.
• Provide direction on the integration of technology infrastructure, hardware, software and security to support existing and new digital product development.
• Oversee all IT operations and coordinating internally as well as with external technology partners.
• Manage user accounts, groups, and security settings across the agency.
• Deploy and manage security updates, patches, and software for desktops, laptops, and mobile devices using Microsoft Endpoint Manager / Microsoft Intune. Provide Tier 2 support for related issues.
• Maintain system security, manage product licenses and permissions, configure Exchange Online, troubleshoot technical issues, deploy new features, and analyze Office 365 ATP alerts. Support eDiscovery functionality.
• Assist with network security, provide Tier 2 support, utilize ticketing software, participate in technical working groups, research innovative solutions, prepare security reports, oversee support of production and non-production environments, manage technology portfolio, and provide direction on technology integration.
• Lead team to ensure that all technical systems and processes function effectively and accomplish the goals around design and data integration.
• Work with Project and Product Managers to determine timelines and project tasks.
• Engage with the development teams to provide production management support, input for the design of application maintenance builds, including making strategic architecture and application technology decisions to support product operations. Develop and implement DevOps pipelines for automated and consistent software delivery release cycles.
• Collaborate closely with all stakeholders to ensure application development efforts align with enterprise standards.
• Work with the Administration team to manage annual budget and software license renewals; support the development and evaluation of technology-related procurements; negotiate and manage vendor scope, project delivery and execution.
• Research and manage special technology projects and initiatives as assigned.
• Perform other related duties as may be required.

Benefits

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager