Director of Deposit Operations

AMERICAN BANK OF COMMERCE•Wolfforth, TX

15m

About The Position

We are seeking a strategic and collaborative leader to oversee the Deposit Operations Team, driving initiatives that enhance service delivery, streamline processes, improve operational efficiency, and support the evolving needs of our employees and customers. This role will lead a team of operational experts, partner across the organization to implement meaningful improvements, and champion a culture of accountability, innovation, and continuous improvement. If you are passionate about developing people, solving complex challenges, and creating scalable operational solutions that make a lasting impact, we invite you to join our team. At ABC Bank, we are committed to Growing Relationships, Simplifying the Process, and Doing the Right Thing in everything we do. We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships. We also understand that navigating the world of finance can be a complex process. That’s why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute. At the core of our company is a commitment to Doing the Right Thing—always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us. Join us and be part of a team that is driven by these values—where growth, simplicity, and integrity define our path forward. Why Join Us? A dynamic and supportive team environment Opportunities for growth and career development Competitive compensation and benefits package

Requirements

7+ years of experience in banking operations, deposit operations, product management, process improvement, or related financial services leadership
3+ years of management or supervisory experience, including leadership of managers, specialists, analysts, or cross-functional teams
Strong knowledge of frontline banking operations, including teller operations, new account servicing, account maintenance, card services, IRA support, and branch operational support
Demonstrated ability to lead operational strategy, support delivery, product/process enhancements, and cross-functional projects from planning through adoption
Strong analytical, problem-solving, documentation, communication, and stakeholder management skills
Experience using metrics, service trends, audit findings, risk indicators, and frontline feedback to prioritize improvements and measure performance
Working knowledge of banking regulations, internal controls, operational risk management, audit readiness, and policy/procedure governance
Bachelor’s degree in business, finance, management, or related field preferred; equivalent experience may be considered

Responsibilities

Provide strategic leadership and oversight for Deposit Operations support, product management, process improvement, and operational project execution.
Directly supervise and develop the Deposit Ops Support Manager and Deposit Ops Product Manager, establishing clear expectations, accountability, and professional development plans.
Ensure branch support, teller operations, account servicing, card services, and related deposit operational functions are delivered accurately, consistently, and in alignment with service expectations.
Oversee the ticket-based support model, including service levels, queue performance, backlog management, escalation handling, and root-cause analysis.
Establish and maintain operational product standards, process requirements, documentation expectations, and enterprise-wide procedural consistency.
Lead the development and execution of the deposit operations roadmap, including product enhancements, process standardization, technology improvements, and operational initiatives.
Prioritize department initiatives using operational metrics, ticket trends, defect analysis, risk indicators, frontline feedback, and business impact.
Partner with Front Line, IT, Training, Compliance, Risk, Audit, vendors, and other stakeholders to ensure effective planning, implementation, adoption, and ongoing support of operational changes.
Ensure new products, process changes, system enhancements, and procedural updates are supported by clear rollout plans, training alignment, communication, and post-implementation monitoring.
Drive continuous improvement efforts that reduce manual workarounds, errors, cycle time, repeat issues, and support demand.
Oversee audit readiness for deposit operations support activities, new account documentation, IRA oversight, card services, and other assigned operational functions.
Ensure operational processes are scalable, well-controlled, properly documented, and aligned with applicable internal controls and regulatory expectations.
Serve as a senior escalation point for complex or high-impact operational issues, coordinating timely resolution and long-term corrective action.
Develop reporting and performance insights for department leadership, including support volumes, service levels, defect trends, project status, adoption results, and risk or compliance concerns.
Recruit, Manage, Develop and Retain Deposit Operations staff.
Promote a culture of accountability, service excellence, business friendly collaboration, process discipline, regulatory awareness, and continuous improvement.
Encourage creativity and collaboration and serve as a change agent.
Maintain strong working knowledge of deposit operations, deposit products, teller workflows, account servicing requirements, card-related operations, and emerging operational trends.
Ability to travel to other markets and branches to collaborate with business leaders and establish and maintain feedback loops to enhance products and processes.
Ensure adherence to the Bank’s Information Security Program.
Ensure compliance with all federal, state, and company policies, procedures, laws, and regulations.
Perform additional duties as directed by the supervisor or management to support departmental goals.