Director-Delivery

Operations Opportunities with ODW Logistics•Columbus, OH

About The Position

The Director of Delivery is the single point of accountability for customer implementation success, leading projects from business award through go-live and 30/60/90-day stabilization. The role ensures cross-functional alignment, operational readiness, and successful execution of complex implementations while partnering with the PMO and centralized OSI teams. It also drives structured organizational change, adoption, and sustained performance throughout the implementation lifecycle. The Director focuses on customer outcomes, operational readiness, and execution, partnering with the Director of Project Management and Project Managers, who own budget, timeline, and governance. The role leads customer onboarding and governance, oversees go-live readiness and hyper care, coordinates functional teams, manages risks and change control, and supports the transition to steady-state operations. The position involves spending up to approximately 30% of time on-site or in warehouse environments interacting with clients and operations.

Requirements

10 or more years of experience in implementation leadership, operations, or program delivery.
Experience in 3PL, supply chain, distribution, or warehouse operations.
Demonstrated experience leading complex, cross-functional projects or start-ups.
Strong leadership skills and ability to drive alignment across multiple functions.
Excellent communication and customer-facing presentation skills.
Ability to manage ambiguity and work in fast-paced, high-change environments.
Strong problem-solving and decision-making skills.
Ability to influence without direct authority.
Ability to hear, read, comprehend, write, and communicate.
Ability to continuously sit, type, and perform repetitive wrist motion.
Ability to occasionally stand, walk, bend, squat or kneel, twist or turn, and reach.
Ability to focus, with or without corrective lenses, and see at close and distant ranges with depth perception.
Ability to spend time on-site or in warehouse environments interacting with clients and operations, up to approximately 30%.

Nice To Haves

Bachelor’s degree in business, logistics, industrial engineering, or equivalent experience.
Solid technical background and understanding of and hands-on experience with third-party logistics relationships, including start-ups and continuous improvement projects.
Experience leading organizational change and driving adoption in complex operational environments, such as using ADKAR or a similar framework.

Responsibilities

Serve as the primary customer-facing owner throughout the implementation lifecycle, from award through go-live and 30/60/90-day stabilization.
Align customer and internal stakeholders and lead customer governance, executive updates, and escalation management.
Own business readiness and execution so operations can meet expected service, cost, and productivity levels from go-live onward.
Lead go-live planning, execution, and hyper care, and drive transition to steady state, including 30/60/90-day performance reviews.
Validate that teams can execute new processes, systems, and workflows; identify and close capability gaps before go-live.
Coordinate Operations, IT, Engineering, HR, Finance, and Commercial teams, ensuring alignment on deliverables, timelines, and accountability.
Drive issue resolution and remove execution barriers.
Partner with the Director of Program Management and the Project Management team to align with budget, timeline, governance, risks, dependencies, milestones, and the Master Implementation Plan while avoiding duplication of PM responsibilities.
Partner with the Director of OSI to schedule centralized OSI resources and ensure OSI deliverables, including UAT, training, and reporting, are completed on time and aligned with milestones.
Prevent ad-hoc OSI resource pulls and reinforce a structured delivery model.
Drive structured change management aligned to the ADKAR framework to support adoption and sustained operational performance.
Build stakeholder awareness and commitment around implementation decisions, risks, required changes, and the reasons behind them.
Prepare operational teams through clear process definition, training alignment, and readiness validation.
Lead execution through go-live and ramp-up; reinforce post-go-live adoption through standard work, performance expectations, and accountability structures.
Enforce requirement and development-scope cutoff timelines, apply disciplined change control, and communicate impacts to timeline, cost, and risk.
Ensure early and ongoing engagement of operational leadership, drive functional-team accountability, and facilitate planning sessions and readiness checkpoints.
Help leaders understand the business case and operational impact of changes to support alignment and commitment.
Identify risks early and drive mitigation plans.
Capture lessons learned, support continuous improvement, and contribute to standard processes, playbooks, and best practices.
Perform other duties as assigned.