Director of Data Strategy

ReadyCT•Hartford, CT

12d•$110,000•Onsite

About The Position

ReadyCT is seeking a dynamic, multi-talented director of data strategy to serve as a cornerstone of our leadership team. You'll own the ReadyCT CRM built on Salesforce and the data infrastructure, analytics, reporting, and data governance that keep our mission-driven work supported by reliable systems and trustworthy data. ReadyCT is a statewide 501(c)(3) nonprofit organization dedicated to advancing academic excellence and career-connected learning for all Connecticut public school students. We design and deliver innovative career readiness programs that intentionally bridge the gap between K-12 education and the employers who will one day welcome graduates into the workforce. As an affiliate of the Connecticut Business & Industry Association (CBIA), ReadyCT works closely with business leaders to expand real‑world opportunities for students and strengthen Connecticut’s future workforce. You'll ensure ReadyCT's data integrity, systems reliability, analytical rigor, and the long-term sustainability of its data infrastructure. That means overseeing every part of the data system — Salesforce administration and development, data architecture, reporting and analytics, staff training, data governance, and team leadership — and building a culture where decisions are made with evidence. This role is ideal for someone who thrives in a fast-paced environment and wants their work to contribute to statewide, mission-driven impact. You'll supervise a small team and serve as the organization's main point of contact for the data system. You are not a siloed worker. You're energized by a multifaceted role and willing to pivot from a workflow deployment to a staff training to a funder data request at a moment's notice.

Requirements

Bachelor's degree in data analytics, computer science, information systems, or related field required
3+ years of progressive experience in Salesforce administration and development (Nonprofit Cloud preferred), data strategy, or analytics leadership, including data modeling, Flow Builder, Apex, Lightning pages, and security and permissions.
2+ years of direct supervisory experience, including hiring, performance management, and developing technical staff.
Ability to travel periodically across Connecticut for meetings and events.
Proficiency in Google Workspace and Microsoft Office Suite.
Strong ability to balance strategic thinking with day-to-day operational needs.
Ability to perform the essential functions of this role as described below.

Nice To Haves

advanced degree and/or relevant certifications (e.g., Salesforce Administrator/Developer) preferred.
Preferred experience in Connecticut-based nonprofits or organizations with heavy braided/blended grant-funded structures.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail and precision.
Experience administering a work-management platform such as Jira (preferred), Asana, or Monday.com.
A portfolio of dashboards and reporting products you've built end-to-end, from requirements-gathering through adoption by non-technical users.
Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences, trust across teams, and design and facilitate staff training.
Experience with data governance, change management, and driving adoption of new systems and processes.

Responsibilities

Serve as lead administrator, developer, and system owner of ReadyCT's Salesforce Nonprofit Cloud instance, supporting a wide range of programs and functions — including student-facing initiatives that track student and work-based learning engagement and outcomes, grant management, events, etc.
Architect program data models in Salesforce using standard and custom objects, capable of tracking a wide variety of programs, participants, and interactions across the organization.
Design and build the workflows that improve data integrity and make systems easier to use, including record-triggered and screen flows, approval processes, validation rules, etc.
Administer user access and permissions in accordance with Salesforce security best practices.
Maintain a structured, sandbox-based development and testing workflow with version control and managed production deployments, applying software development best practices across Salesforce and data pipeline work.
Supervise and develop the data team, setting priorities and providing the direction and feedback needed to support their growth and performance.
Manage consultant, vendor, and technical support relationships related to data projects.
Develop dashboards, reports, and key performance indicator (KPI) tracking tools for program teams and leadership to guide programmatic and operational decisions.
Present findings to internal and external stakeholders, translating data into clear, actionable insight in both written and presentation formats.
Build and maintain ETL pipelines that move data between Salesforce and external systems as needed.
Align data systems and reporting with ReadyCT's strategic plan and KPIs.
Lead organization-wide data strategy planning, using logic models to link program and organizational goals, activities, outcomes, and indicators — building a shared understanding of what ReadyCT measures and why, and strengthening the organization's communication of its impact.
Serve as Jira administrator for the organization, configuring projects, workflows, intake forms, and automations that track priorities and deadlines — for data team deliverables and organization-wide initiatives alike.
Design and lead structured processes for gathering feedback from system users, including program teams and leadership, to improve system navigation, ensure reports are actionable, and validate training effectiveness; collect and analyze user feedback data to measure adoption and the impact of changes over time.
Develop and maintain a training hub (documentation, video walkthroughs, process maps, best practices) and regularly facilitate staff training on Salesforce, reporting tools, and new processes to drive adoption.
Develop and deliver regular internal communications on system updates, releases, and process changes to keep staff current and reduce support load.
Translate data into visualizations and impact narratives for funder applications and reports, partnering with development and program teams.
Establish and maintain organization-wide data standards — definitions, naming conventions, required fields, and record-creation rules — so the same term means the same thing across programs, teams, and funders.
Define data ownership and stewardship across the organization, clarifying who is responsible for entering, maintaining, and approving each type of record.
Proactively identify and close data and systems gaps — a reporting challenge, a new integration, a new organizational initiative — researching options and leading implementation of solutions that improve processes across the organization.
Establish routine data quality monitoring and audits across student and program records, identifying gaps and errors proactively and driving remediation with program teams. Proactively identify and close data and systems gaps.
Draft, review, and maintain data-sharing agreements with districts and partners, defining what data is shared, for what purpose, and under what protections.
Administer data privacy, security, and retention practices for student and partner data, ensuring compliance with FERPA, Connecticut student data privacy requirements, and the terms of ReadyCT's data-sharing agreements with districts and partners.
Convene program and leadership stakeholders on a regular cadence to review data standards, resolve definitional questions, and approve changes to shared metrics.