Director of Data Quality and Operations

Claritas Rx

1d•$180,000 - $210,000•Hybrid

About The Position

The Director of Data Quality and Operations oversees the strategic vision, design, and delivery of data quality programs at Claritas Rx, ensuring operational excellence, regulatory compliance, and superior transparency for customers. This leader manages and mentors a global team of data operations professionals and champions best-in-class, scalable quality processes to position Claritas Rx as an industry leader in data trustworthiness and value.

Requirements

8+ years’ experience overseeing data quality, data operations, or analytics in pharma/biotech, healthcare, or health tech data management, including global/offshore team leadership.
Deep understanding of data profiling, validation, and data quality frameworks, ideally with experience as a data aggregator or in data operations with a manufacturer.
Experience building scalable operational functions, process automation, and data standards.
Strong communication, quantitative, and analytical skills; track record of customer relationship and trust building.

Nice To Haves

Advanced degree (MBA, MS/PhD in Informatics, Biostatistics, Operations Research, Computer Science or related fields)
Familiarity with specialty pharmacy, Hub, co-pay, and complex healthcare data sources.
Demonstrated ability to deliver strategic, consultative data quality outcomes for customers in life sciences.

Responsibilities

Architect and execute the enterprise-wide data quality strategy, including end-to-end profiling, validation, and continuous improvement across all aggregated sources.
Champion data transparency and create detailed customer-facing reports, delivering consultative insights to maximize value.
Oversee the design and implementation of comprehensive data quality frameworks, SOPs, and automated tools for both real-time and longitudinal assessments of specialty pharmacy and pharmaceutical/biotech data.
Collaborate with Product, Customer Success, and Engineering teams to build out and scale Data Quality operations in alignment with customer needs and product strategy.
Lead, mentor, and develop a team of onshore and offshore data operations specialists—including hiring, training, performance feedback, and capacity/resource planning.
Foster a community of practice to promote process consistency, knowledge sharing, and deep understanding of customer use cases.
Develop and maintain program-specific SOPs, driving standardization, timely issue resolution, and adherence to documented best practices.
Drive operational excellence and efficiency by evaluating, integrating, and advancing scalable automation technologies and methodologies.
Partner closely with Customer Success and internal teams to align operations with customer requirements and business objectives.
Oversee identification, impact assessment, mitigation, and root cause analysis for data quality incidents, with direct oversight of quality monitoring, triage, escalation, and remediation.
Lead regular data audits, automated discrepancy monitoring, and response measures in line with regulatory standards (HIPAA, HITECH, GDPR, SOC2).
Evaluate and recommend new data management and analytics solutions to advance data quality and business impact.
Monitor industry and regulatory changes, guiding process adaptation for GxP, patient privacy, and data integrity requirements.
Promote a data-driven organizational culture through education, documentation, and best practice sharing.