BD Director of Customer Operations

IMSAR • Springville, UT

2d • Hybrid

About The Position

Our company exists to promote and protect life, liberty and the pursuit of happiness. Our core expertise is in small, lightweight, high performance multi-mode radar systems for unmanned and manned aircraft. We cover the entire life-cycle, often beginning with defining a market where none exists, designing and building the product, training the customer on how to use the system, and supporting it in the field.
You will be the face of the company to our customers, so it's critically important that you are a cultural fit and embody our company values. These are our values, and they define how we behave and how you can succeed with our company: All in - We're all in the same boat. Stand up - We stand accountable with integrity. Can-do - We innovate with a can-do attitude.
Our company builds the most capable small multi-mode radar in its class. In order for customers to experience the full value of the radar we need to establish a team that can help draw full effect from our company's system. We want to build a team of radar-expert sensor operators, and add them to the platforms we already sell. As the Director of Customer Operations, you will stand up and lead this new capability line end-to-end. This executive role encompasses driving the overarching growth strategy, partner and capture positioning, and overseeing the specialized operator pipeline. Crucially, you will architect this line so that it protects and strengthens our core radar franchise rather than competing with the partners who carry it.

Requirements

• Good fit for the team and will enjoy working with us.
• 20+ years of operational experience in the field within the Intelligence, Surveillance, and Reconnaissance (ISR) domain.
• Direct hands-on experience integrating and employing our company's radar systems at the operational level.
• Proven track record of standing up and leading a new capability or service line end-to-end, including strategy development, partner/capture positioning, and managing talent/operator pipelines.
• Experience developing aerospace and defense-related business opportunities.
• Experience developing relationships with customers, OEMs, primes, and integrators.
• Experience selling or supporting programs through FMS and DCS.
• An understanding about obtaining export licenses through the US State Department.
• Familiarity with project management methodologies and problem-solving skills to propose mutually beneficial solutions.
• Proficiency with word processing, spreadsheet and presentation software.
• Can clearly communicate requirements and strategy for an opportunity to teammates and leadership.
• Able and willing to travel, upwards of 50%, within the GSA travel requirements.
• Have or can obtain a SECRET security clearance.
• Have a BS or other advanced degree or equivalent Military service experience and education.

Nice To Haves

• Locally based near our headquarters in Springville, UT or willing to relocate.
• Documented experience related to the operation and use of airborne ISR sensor technology such as EO/IR, SAR/MTI, and EW/Signals intelligence payloads.
• Documented experience that directly relates to the operation and use of uncrewed airborne systems (UAS).
• Familiarity with Geospatial Intelligence (GEOINT) tasking, collection, exploitation, and processing (TCPED) and intelligence support to targeting (F2T2EA) processes.
• Comprehensive understanding of Security Cooperation, specifically with regard to FMS, DCS and International Cooperative Agreements.
• Familiarity with capture management processes and/or using the Shipley methodology for business development.
• Familiarity with Monday CRM, or similar Customer Resource Management tools.
• An existing SECRET, or greater, security clearance.

Responsibilities

• Stand up and lead this new capability line end-to-end.
• Drive the overarching growth strategy.
• Partner and capture positioning.
• Oversee the specialized operator pipeline.
• Architect this line so that it protects and strengthens our core radar franchise rather than competing with the partners who carry it.

Benefits

• A competitive salary
• High value on work-life balance
• A non-commission salary, with a generous profit-sharing bonus that all employees participate in
• A 401k match and employer HSA contributions
• Excellent benefits package including Medical, Dental, and Vision
• 100% company paid Short- and Long-Term disability and Life insurance
• PTO, plus 11 holidays off throughout the year including the week between Christmas and New Years
• A really great place to work

What This Job Offers

• Job Type: Full-time
• Career Level: Executive